Sr CGL Claims Technical Consultant (Litigation)

Hanover Insurance Group, Inc.; Itasca (IL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Hanover Insurance Group, Inc. is seeking a Senior Litigation Claims Consultant to manage a portfolio of complex, high-exposure CGL claims, including litigated matters with significant financial exposure.

This full-time role can be remote or hybrid, and you will lead strategy, work with top counsel, and drive financial outcomes while protecting customers and the company's reputation.

You will mentor peers, ensure compliant files, and collaborate across teams to improve claim outcomes.

Qualifications

• 5-10+ years of casualty claims experience with an insurer, including complex, high-exposure CGL claims.
• Experience handling claims with exposure $250K–$1M+.
• Ability to lead litigation strategy and negotiate high-value settlements.
• Advanced knowledge of coverage interpretation and multi-jurisdictional legal frameworks.
• Strong financial acumen including reserving and expense management.
• Ability to make independent decisions with high authority on complex claims.
• Analytical reasoning and planning & execution skills.
• Proven Customer Centricity and Persuasion & Influence.
• Strong Digital Fluency and Professional Insurance Acumen.
• Active adjuster licenses or ability to obtain.

Responsibilities

• Independently manage a portfolio of complex, high-exposure CGL claims.
• Conduct investigations and timely coverage analysis.
• Interpret indemnity and hold harmless agreements and assess additional insured coverage.
• Evaluate liability and damages; maintain reserves throughout the claim lifecycle.
• Lead litigation strategy with defense counsel through all phases.
• Negotiate high-severity settlements and pursue risk transfer opportunities.
• Collaborate with partners to analyze trends and improve outcomes.
• Maintain compliant, well-documented claim files.
• Communicate clearly with insureds, brokers, and stakeholders.
• Serve as a mentor to develop capabilities across the claims organization.

Skills

Casualty claims

Litigation strategy

Coverage interpretation

Analytical reasoning

Planning & execution

Customer centricity

Persuasion & influence

Digital fluency

Licensing (adjuster)

Education

Bachelor's degree or equivalent experience

CPCU / AIC / SCLA or JD (plus)

Job description

Our Claims team is seeking a Senior Litigation Claims Consultant to manage a portfolio of complex, high-severity Commercial General Liability (CGL) claims, including litigated matters involving significant financial exposure and legal complexity.

This is a full-time, exempt position that can be fully remote or hybrid flex.

POSITION OVERVIEW:

This role owns claims end-to-end, partners with top-tier legal counsel, and plays a critical role in driving claim strategy, financial outcomes, and customer experience.

Make an Impact with our Complex Casualty Claims team where we don't just manage claims, we solve problems that protect our customers, our reputation, and our business.

IN THIS ROLE, YOU WILL:

• Independently manage a portfolio of complex, high-exposure CGL claims, including litigated matters across multiple jurisdictions (premises liability, operations, and product liability claims)
• Conduct thorough investigations and timely coverage analysis, applying policy language to facts to inform strategy and stakeholder communication
• Interpret complex indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims
• Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves throughout the claim lifecycle
• Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration and trial
• Negotiate and resolve high-severity claims, leveraging advanced technical expertise to achieve fair, timely and cost-effective outcomes
• Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results
• Collaborate with internal partners and external experts to support claim resolution, analyze trends and enhance overall claim outcomes
• Maintain compliant, well-documented claim files
• Communicate clearly and timely to all parties (insureds, brokers, and stakeholders) throughout the process
• Serve as a technical resource and mentor to develop and strengthen capabilities of the broader claims organization

WHAT YOU NEED TO APPLY:

• 5-10+ years of casualty claims experience with an insurance carrier, including complex, high-severity and litigated CGL claims
• Experience handling claims with significant exposure ($250K-$1M+)
• Proven ability to lead litigation strategy and negotiate high-value settlements
• Advanced knowledge of coverage interpretation and multi-jurisdictional legal frameworks
• Strong financial acumen, including reserving, expense management, and indemnity control
• Ability to make independent decisions and exercise high authority levels on complex claims
• Demonstrated Analytical Reasoning and Planning & Execution skills to effectively assess problems and deliver well-prioritized solutions.
• Proven Customer Centricity and Persuasion & Influence to align stakeholders, build trust and gain alignment on outcomes.
• Strong Digital Fluency and Professional Insurance Acumen to leverage technology and apply industry expertise to address complex challenges.
• Bachelor's degree or equivalent experience; industry designations (CPCU, AIC, SCLA) or JD are a plus
• Active adjuster licenses or ability to obtain