Manager, Business Operations (Contracts)

Nextech; Dupont (OH); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health Insurance (Free employee option

Dental Insurance

Vision Insurance

Life Insurance (Free)

Paid Holidays

Personal days

Job summary

Nextech is seeking an experienced HVAC/R Service Operations Manager to oversee the service department and technicians nationwide. You will coordinate staff, direct service activities, and drive outstanding customer service and brand recognition.

A strong HVAC background and clear communicator are essential to lead and develop the operations team. Join a growing company known for stability and outstanding benefits, including generous health coverage, paid holidays, and personal days.

Qualifications

• 7+ years of Management experience for an HVAC contracting business or building-related services company
• Have an HVAC/R Technical Background
• Understanding of the principles of quality management with respect to effective communication
• Experience with management and conflict resolution
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Advanced Microsoft Office and computer literacy

Responsibilities

• Responsible for full financial for operations
• Take calls for customer escalation issues & being able to provide a solution
• Manage all Service-Level Agreements (SLA) with current/new clients
• Recruit, hire, and develop service operations team
• Develop training plan for service support teamQuality assurance on all work performed at customer facilities
• Create, communicate, and send weekly activity schedule to VP of Operations

Skills

Strategic leadership

HVAC/R knowledge

Quality management

Conflict resolution

Project management

Communication

Tools

Microsoft Office

Job description

For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals.

The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers.

Excellent Health Insurance options including a FREE employee only option

• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 7 paid Holidays
• 2 paid Personal days

• Responsible for full financial for operations
• Take calls for customer escalation issues & being able to provide a solution
• Manage all Service-Level Agreements (SLA) with current/new clients
• Recruit, hire, and develop service operations team
• Develop training plan for service support teamQuality assurance on all work performed at customer facilities
• Create, communicate, and send weekly activity schedule to VP of Operations

• 7+ years of Management experience for an HVAC contracting business or building-related services company
• Have an HVAC/R Technical Background
• Understanding of the principles of quality management with respect to effective communication
• Experience with management and conflict resolution
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Advanced Microsoft Office and computer literacy