HVAC Operations Manager

Nextech; Continental (OH); Sur place; USD 110 000 - 135 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental/ Vision Insurance options

Life insurance

401k with match

Paid holidays

Personal days

Vacation days

Résumé du poste

Nextech in Ohio seeks an experienced HVAC/R Service Operations Manager to lead the service department and technicians. You will organize, direct, and coordinate service activities to deliver outstanding customer service and reinforce our brand.

The role requires a hands-on leader with HVAC technical background and strong communication. We offer comprehensive health insurance, 401k match, generous vacation, holidays, and life insurance, with compensation ranging from USD 110,000 to 135,000 per

Qualifications

• HVAC contracting or building-related services management experience.
• Strong communication and leadership in a fast-paced environment.
• Ability to manage SLA and client relationships effectively.

Responsabilités

• Responsible for full financial for operations.
• Review PMs, CINB, SLA and P&L with the team.
• Take calls for customer escalation issues and provide solutions.
• Recruit, hire, and develop the service operations team.
• Deliver goals and metrics for the assigned group.
• Evaluate and perform annual reviews.

Connaissances

7+ years management experience

HVAC/R leadership

Strong interpersonal and communication

Excellent organizational skills

Ability to manage multiple tasks and a

Conflict resolution

Outils

Microsoft Office

Description du poste

Join the best in the industry at

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider. As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You'll Be Doing

The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers.

What Makes Nextech Different?

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

USD $110,000.00/Yr.

Max Compensation

USD $135,000.00/Yr.

Responsibilities

• Responsible for full financial for operations
• Review company reports such as PMs, CINB, SLA and P&L and share with team
• Take calls for customer escalation issues & being able to provide a solution
• Ensure company goals are met monthly/quarterly/yearly
• Manage all Service-Level Agreements (SLA) with current/new clients
• Recruit, hire, and develop service operations team
• Develop training plan for service support team
• Delivery of goals and metrics for assigned group
• Evaluate and perform annual reviews
• Identify and communicate where improvements can be utilized
• Quality assurance on all work performed at customer facilities
• Cover in absence of the next level managers
• Create, communicate, and send weekly activity schedule to VP of Operations

Qualifications

• 7+ years of Management experience for an HVAC contracting business or building-related services company
• O6A License Required
• Have an HVAC/R Technical Background
• Understanding of the principles of quality management with respect to effective communication
• Experience with management and conflict resolution
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Excellent interpersonal and communication skills, both written and oral
• Advanced Microsoft Office and computer literacy