Manager - Big Drop Cafe

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Grand Falls Casino & Golf Resort in Iowa seeks a Big Drop Manager to oversee day-to-day Front and Back of House operations, ensuring quality, consistency and staff development. You will drive menu development, establish service standards, manage budgets, and coordinate inventories while ensuring compliance with health and regulatory rules.

The role requires leadership in dining room and kitchen operations, with focus on delivering exceptional guest service and optimizing payroll and expenses for

Qualifications

• Provide exceptional guest service to all customers.
• Extensive food and beverage service knowledge.
• Manage Front of House Diner operational quality aspects.
• Develop preliminary menu concepts for the Diner.
• Establish and implement service standards for the Diner.
• Assist in developing cost parameters for the Diner.
• Maintain expenses to meet budgets and forecasts.
• Schedule Front of House Diner staff and manage payroll costs.
• Organize Front of House for fast and efficient service.
• Create programs meeting Iowa health, internal controls and regulations.
• Obtain necessary licenses as required by government entities.
• Track critical areas of food and beverage service.
• Perform other duties as assigned.
• Conduct periodic team member evaluations and development strategies.
• Oversee inventories including rotation, par levels, and physical counts.
• Coordinate new inventory items with the Food and Beverage Director and Purchasing Manager.
• Hire and develop all levels of the Diner service team.

Responsibilities

• Provide exceptional guest service to all customers.
• Maintain high standards for Diner FOH operations.
• Develop and implement menu concepts for the Diner.
• Set and enforce service standards and cost parameters.
• Schedule FOH staff and manage payroll costs.
• Ensure compliance with Iowa Department of Health and internal controls.
• Oversee inventory management and purchasing coordination.
• Lead hiring and training for the Diner service team.
• Adapt to varying schedules and business needs.

Skills

Guest service

FOH service knowledge

Staff scheduling

Budget & cost control

Menu development

Job description

The Big Drop Manager is primarily responsible for the day to day operations of the Front and Back of house (Dining Room and Kitchen)for the Big Drop, ensuring product and service quality, consistency and team member development on all levels. Additionally this position is responsible for meeting all company and State Health Department rules and regulations.

Essential Functions

• List the job’s most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually or any that may occur at irregular intervals.
• Provide exceptional guest service to all customers.
• Must have extensive food and beverage service knowledge.
• Responsible for all Diner (FOH) operational quality aspects.
• Responsible for preliminary menu development
• Responsible for developing service standards and implementation of those standards for the Diner.
• Responsible for assisting in the development of cost related parameters for the Diner.
• Responsible for maintaining expenses to meet budgeted or forecasted goals.
• Responsible for scheduling all Front of House Diner staff members and meeting designated payroll costs.
• Responsible for all Front of House organization for fast and efficient functionality and service.
• Responsible for developing and coordinating a program that meets all Iowa Department of Health, Internal controls and government rules and regulations.
• Must be able to obtain all necessary licenses as required by local, state and federal governments.
• Responsible for tracking systematically, all critical areas of food and beverage service.
• Performes other duties as assigned
• Responsible for perodic team member evaluations and further development stratagies
• Responsible for all relavent inventories including rotation, par levels, periodic physical inventories and discontinued inventory items.
• Responsible for coordinating new inventory items with the Food and Beverage Director and Purchasing manager.
• Responsible for the hiring and development of all levels of the Diner service team

Required

• List the job’s most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually or any that may occur at irregular intervals.
• Provide exceptional guest service to all customers.
• Must have extensive food and beverage service knowledge.
• Responsible for all Diner (FOH) operational quality aspects.
• Responsible for preliminary menu development
• Responsible for developing service standards and implementation of those standards for the Diner.
• Responsible for assisting in the development of cost related parameters for the Diner.
• Responsible for maintaining expenses to meet budgeted or forecasted goals.
• Responsible for scheduling all Front of House Diner staff members and meeting designated payroll costs.
• Responsible for all Front of House organization for fast and efficient functionality and service.
• Responsible for developing and coordinating a program that meets all Iowa Department of Health, Internal controls and government rules and regulations.
• Must be able to obtain all necessary licenses as required by local, state and federal governments.
• Responsible for tracking systematically, all critical areas of food and beverage service.
• Performes other duties as assigned
• Responsible for periodic team member evaluations and further development strategies
• Responsible for all relevant inventories including rotation, par levels, periodic physical inventories and discontinued inventory items.
• Responsible for coordinating new inventory items with the Food and Beverage Director and Purchasing manager.
• Responsible for the hiring and development of all levels of the Diner service team

Schedule

Varies

Grand Falls Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.