Supervisor - Beverage

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Grand Falls Casino & Golf Resort seeks a Beverage Supervisor to oversee bartenders, cocktail servers, and barbacks, ensuring exceptional guest service. You will assist the Beverage Manager with hiring, training, and directing staff while managing labor, cash control, and inventory.

Compliance with Iowa health regulations and internal controls is essential. You will schedule staff, monitor payroll costs, conduct employee reviews, and support training to maintain high beverage service standards

Qualifications

• Must hold Alcohol Awareness TIPS certification.
• Experience supervising beverage staff or similar.
• Knowledge of alcohol regulations and safety procedures.

Responsibilities

• Supervise daily tasks of bartenders, cocktail servers, and barbacks.
• Assist Beverage Manager with hiring, training, and staff motivation.
• Manage labor hours, cash control, and beverage inventory.
• Ensure compliance with Iowa Health Dept and internal controls.

Skills

Guest service

Labor management

Team leadership

Staff scheduling

Inventory control

Coaching & development

Education

TIPS Certification

Tools

Attendance Enterprise

Job description

The Beverage Supervisor is responsible for supervising the daily tasks of Bartenders, Cocktail Servers, and Barbacks. This position will also assist the Beverage Manager in hiring, training, motivating, and directing staff.

Essential Functions

• Provide exceptional guest service to all customers.
• Manage labor hours, cash control, and inventory.
• Promote a positive work environment and team building.
• Support and enable staff to provide for all guests’ needs and requests.
• Assist with employee reviews and evaluations.
• Assist in scheduling Bartenders, Cocktail Servers, and Barbacks, while meeting designated payroll cost.
• Track employee hours using Attendance Enterprise.
• Handle cut-offs and slow-downs in conjunction with Security for a customer interaction involving violation of the alcohol SOP.
• Bartend and/or serve beverages when necessary.
• Attend all required training, including TIPS Certification.
• Ensure all Iowa Department of Health, Internal controls, and government rules and regulations are followed.
• Track all critical areas of beverage service systematically. Document activities, equipment problems, alcohol violations, and employee concerns daily.
• Conduct periodic physical inventories, including rotation, par levels, and discontinue relevant inventory items.
• Work with vendors to ensure proper delivery of orders and special requests.
• Smile and make eye contact with guests and employees. Evaluate and track costs associated with beverage production, and recommend changes or corrective action if necessary.
• Maintain quality and organization of beverage service for all outlets.
• Perform other duties deemed necessary by management.

Required

• Alcohol awareness Certified-Tips

Schedule

Varies

Grand Falls Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.