Manager - Big Drop Cafe

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Grand Falls Casino & Golf Resort in Iowa seeks a Big Drop Manager to oversee day-to-day Front and Back of House operations, ensuring service quality, menu execution, and team development across the Diner.

This role focuses on cost controls, scheduling, inventory, and compliance with Iowa health regulations, while hiring and developing all levels of the Diner service team and delivering outstanding guest service.

Qualifications

• Provide exceptional guest service to all customers.
• Must have extensive food and beverage service knowledge.
• Responsible for all Diner (FOH) operational quality aspects.
• Responsible for preliminary menu development.
• Develop service standards and implement those standards for the Diner.
• Assist in developing cost related parameters for the Diner.
• Maintain expenses to meet budgeted or forecasted goals.
• Schedule Front of House Diner staff and meet payroll costs.
• Coordinate program meeting Iowa Department of Health and government rules and regulations.
• Must be able to obtain all necessary licenses as required by authorities.
• Track critical areas of food and beverage service.
• Periodic team member evaluations and development strategies.
• All relevant inventories including rotation, par levels and periodic inventories.
• Coordinate new inventory items with F&B Director and Purchasing manager.
• Hiring and development of all levels of the Diner service team

Responsibilities

• Provide exceptional guest service to all customers.
• Oversee Front of House and Back of House operations.
• Develop and implement Diner service standards.
• Assist in menu development and cost parameter setting.
• Manage expenses to meet budgets and forecasts.
• Schedule FOH Diner staff and manage payroll.
• Ensure compliance with Iowa Department of Health and other regulations.
• Conduct periodic staff evaluations and development plans.
• Manage inventories, rotation, par levels and discontinued items.
• Coordinate new inventory items with F&B Director and Purchasing manager.
• Hire and develop all levels of the Diner service team.

Skills

Guest service

FOH operations

Food & beverage knowledge

Menu development

Cost controls

Staff scheduling

Inventory management

Team development

Payroll management

Regulatory compliance

Job description

The Big Drop Manager is primarily responsible for the day to day operations of the Front and Back of house (Dining Room and Kitchen)for the Big Drop, ensuring product and service quality, consistency and team member development on all levels. Additionally this position is responsible for meeting all company and State Health Department rules and regulations.

Essential Functions

• List the job’s most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually or any that may occur at irregular intervals.
• Provide exceptional guest service to all customers.
• Must have extensive food and beverage service knowledge.
• Responsible for all Diner (FOH) operational quality aspects.
• Responsible for preliminary menu development
• Responsible for developing service standards and implementation of those standards for the Diner.
• Responsible for assisting in the development of cost related parameters for the Diner.
• Responsible for maintaining expenses to meet budgeted or forecasted goals.
• Responsible for scheduling all Front of House Diner staff members and meeting designated payroll costs.
• Responsible for all Front of House organization for fast and efficient functionality and service.
• Responsible for developing and coordinating a program that meets all Iowa Department of Health, Internal controls and government rules and regulations.
• Must be able to obtain all necessary licenses as required by local, state and federal governments.
• Responsible for tracking systematically, all critical areas of food and beverage service.
• Performes other duties as assigned
• Responsible for perodic team member evaluations and further development stratagies
• Responsible for all relavent inventories including rotation, par levels, periodic physical inventories and discontinued inventory items.
• Responsible for coordinating new inventory items with the Food and Beverage Director and Purchasing manager.
• Responsible for the hiring and development of all levels of the Diner service team

Required

• List the job’s most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually or any that may occur at irregular intervals.
• Provide exceptional guest service to all customers.
• Must have extensive food and beverage service knowledge.
• Responsible for all Diner (FOH) operational quality aspects.
• Responsible for preliminary menu development
• Responsible for developing service standards and implementation of those standards for the Diner.
• Responsible for assisting in the development of cost related parameters for the Diner.
• Responsible for maintaining expenses to meet budgeted or forecasted goals.
• Responsible for scheduling all Front of House Diner staff members and meeting designated payroll costs.
• Responsible for all Front of House organization for fast and efficient functionality and service.
• Responsible for developing and coordinating a program that meets all Iowa Department of Health, Internal controls and government rules and regulations.
• Must be able to obtain all necessary licenses as required by local, state and federal governments.
• Responsible for tracking systematically, all critical areas of food and beverage service.
• Performes other duties as assigned
• Responsible for periodic team member evaluations and further development strategies
• Responsible for all relevant inventories including rotation, par levels, periodic physical inventories and discontinued inventory items.
• Responsible for coordinating new inventory items with the Food and Beverage Director and Purchasing manager.
• Responsible for the hiring and development of all levels of the Diner service team

Schedule

Varies

Grand Falls Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.