Manager Banquets

Bally's; Lincoln (RI); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic manager for its Event Center and banquet operations. This role involves overseeing staff development, sales optimization, and ensuring exceptional guest experiences. The ideal candidate will possess strong leadership skills, a knack for problem-solving, and the ability to manage a high-paced environment. With a focus on creating memorable experiences, this position offers the opportunity to lead a dedicated team and contribute to the success of a prominent entertainment company. If you thrive in a fast-paced setting and are passionate about hospitality, this is the perfect opportunity for you.

Benefits

Competitive Salary

Comprehensive Health Coverage

401(K) with Company Match

Childcare Discounts

Qualifications

• Minimum 3 years of experience with full P&L responsibility.
• Ability to train staff on service standards and table settings.

Responsibilities

• Manage the Event Center and banquet rooms, ensuring high service standards.
• Develop staff through effective communication and training.

Skills

Analytical Skills

Customer Service Skills

Leadership

Problem Solving

Sales Building

Education

College Education

Tools

Micros Point-of-Sale

Microsoft Office

Job description

Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

Responsible for managing the Event Center and extended banquet rooms, including the development of its staff, sales, and profits. Manages in accordance with established standards and procedures. Develops managers and hourly employees through effective communication, regular reviews, and the development of service standards and routine training in these standards. Increases sales by ensuring memorable guest experiences that create a sense of value, comfort, and a high level of service. Optimizes profits by controlling all restaurant costs, including cost of goods and labor. Maintains Twin River guidelines and standards.

Responsibilities:

• Promptly informs immediate supervisor of all matters of significance and takes corrective action as necessary.
• Creates a positive working environment that results in low staff turnover and maximizes employee morale, productivity, and effectiveness.
• Presents a positive image of Twin River at all times and interacts with the public to increase appreciation of the facility and the brand.
• Works with V.P. and Director of Food and Beverage to develop the annual restaurant budget for all revenue and cost areas.
• Maintains monthly restaurant P&L to track and manage restaurant performance and prepares action plans to address performance opportunities.
• Ensures that all company controls and administrative procedures are followed accurately and in a timely manner.
• Ensures a safe working environment through proper sanitation and continual maintenance of the facility.
• Maintains staff levels to meet company standards and ensures complete orientation and training of all staff.
• Prepares or approves manager and hourly staff schedules that ensure service and cost standards are maintained.
• Conducts regular manager and staff meetings, providing coaching for managers and hourly employees.
• Manages shifts in all dayparts and is hands-on, assisting in any position as necessary.
• Executes all aspects of Twin River marketing promotions and develops effective local marketing to build sales.
• Understands and follows all contractual obligations pertaining to labor agreements.

Qualifications:

• Analytical skills with a college education preferred.
• Knowledge of table settings for all meal types and steps of service with the ability to train staff.
• Minimum 3 years of successful experience with full P&L responsibility in a comparable operation.
• Oversees an operation with $5 million or more in annual sales and works with minimal supervision.
• Knowledge of all types of events and catering.
• Ability to use Micros point-of-sale, reservation systems, and back-office Micros with Microsoft Office software.
• Demonstrates competence in leadership, sales building, human resources, team building, quality operations, problem solving, administration, and financial responsibility.
• Excellent phone and customer service skills.
• Well-groomed and appealingly dressed in manager attire.
• 1 or more Banquet Captains, Managers in training, trainers, and hourly shift supervisors.
• Hourly staff of 50 or more kitchen and service employees.

Physical/Mental Requirements:

• Possesses stamina and energy to remain active for up to 12-hour shifts.
• Maintains a calm demeanor in an intense environment and handles emergencies effectively.
• Ability to lift and carry 50 lbs for a distance of 10 feet occasionally.
• Ability to adjust to a flexible schedule and possibly work a minimum of 50 hours per week.

Working Conditions:

• Fast-paced restaurant style service, customer service oriented with a noisy environment.

License Requirements:

• Must secure appropriate gaming license from the RI Department of Business Regulation.
• ServSafe Alcohol Awareness Certification.
• Must attend new employee orientation during the hiring process.

What’s in it for you:

• Competitive salary with annual performance reviews.
• Comprehensive health coverage plan including medical, dental, and vision.
• 401(K) with company match.
• Access to perks and childcare discounts.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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