Event Manager

RPMGlobal; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading leisure sports hotel as an Event Manager, where your passion for customer service and attention to detail will shine. In this role, you will be responsible for achieving catering sales goals, ensuring flawless event execution, and maintaining high levels of customer satisfaction. You will work closely with clients, coordinate event logistics, and collaborate with culinary and operations teams to create memorable experiences. If you're a personable and organized professional who thrives in a fast-paced environment, this is the perfect opportunity to make a significant impact in the hospitality industry.

Qualifications

• Strong customer service skills with an obsession for quality.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Contact clients and ensure all event details are confirmed.
• Maintain high customer satisfaction and quality standards.
• Coordinate with various teams to fulfill client needs.

Skills

Customer Service

Attention to Detail

Communication Skills

Organization Skills

Professionalism

Tools

PMS

MARSHA

SFA

Delphi

Word Processing Software

Spreadsheet Software

Job description

Leisure Sports Hotel Sales and Catering Department

Job Description

EVENT MANAGER

MISSION

Achieve banquets and catering sales goals on a monthly basis. Service all banquet functions, whether booked by group rooms or by catering. Follow all Renaissance ClubSport standard operating procedures and policies to ensure that all events are executed flawlessly, with consistently high levels of customer service, laying the foundation for customer loyalty.

REPORTS TO

Hotel General Manager

DRIVERS OF SUCCESS

• Personable, Friendly Demeanor
• Customer Service Obsession
• Attention to Detail, Commitment to Quality
• Communication Skills
• Organization Skills, Ability to Handle Multiple Tasks
• Computer (word processing, spreadsheet, PMS, MARSHA, SFA and Delphi) Skills
• Professionalism, Responsibility

PRIMARY RESPONSIBILITIES

• Contact client within 72 hours of event turnover from Sales or Catering
• Detail BEO’s and send to client for signature
• Upgrade and up-sell catering menus
• Utilize corporate event planning packages and spa packages
• Be aware of the forecast and budget, and where we need to fill holes; be profit minded
• Finalize rooming list and guarantees
• Ensure proper credit for direct billing; secure a method of payment
• Process rooming list; complete all changes and cancellations for groups; prepare group guest lists prior to arrival and release rooms as necessary
• Ensure all agreements or contracts are correct and distributed to all appropriate parties
• Identify and fill client needs for event space, audio visual and catering
• Contact client 72 hours prior to event to confirm arrangements and obtain final guarantees
• Inspect operations daily
• Maintain a high level of customer satisfaction and quality standards
• Conduct site inspections for prospective customers
• Contact client within 24 hours of event for feedback and to thank them for their business
• Send client thank you letter with meeting planner survey
• Hold file for 30 days or until billing is finalized
• Process all travel agent commission check requests for all group room blocks
• Be familiar with honored guest and Marquis procedures if applicable
• Have knowledge of advance deposits procedures, posting checks in PMS prior to group arrival
• Maintain a close working relationship with Culinary Team, Event Operations, Director of Food and Beverage, and Revenue Management
• Identify and recommend new ideas, methods, and markets
• Other responsibilities or projects as assigned by the Hotel General Manager

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

• Write, speak, read, hear and see
• Type and operate computer
• Perform repetitive telephone work
• Bend and lift up to 30 pounds
• Set-up and take-down light equipment
• Drive an automobile