Banquets Manager

The Langham Boston; Boston (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a Banquet Manager to oversee all banquet events. This role is crucial for maintaining the highest service levels and ensuring profitable operations. The ideal candidate will have a strong background in food and beverage service, with a focus on guest satisfaction and operational excellence. You'll be responsible for managing staff, coordinating functions, and ensuring compliance with health regulations. If you're passionate about delivering exceptional guest experiences and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Minimum 1 year of experience in a luxury hotel environment.
• Strong knowledge of service standards and various service types.

Responsibilities

• Ensure successful operation of all banquet events while maintaining service standards.
• Conduct payroll, scheduling, and oversee inventory management.

Skills

Guest Service

F&B POS Knowledge

Service Standards

Menu Planning

Education

High School Diploma

Tools

F&B POS System

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

PURPOSE AND OBJECTIVES OF POSITION

Banquet Manager is a member of the Food and Beverage team whose primary responsibility is to ensure the success of all banquet events, while maintaining a profitable operation, providing the highest levels of service. Hospitable, welcoming and friendly guest service are essential requirements of the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare daily/weekly payroll and schedule
• Schedule and conduct monthly departmental meetings
• Responsible for overseeing successful operation of all function areas
• Responsible for inventory and supplies, approve all requisitions
• Coordinate assignments for all positions on a per function basis
• Ensure maximum level of guest service while maintaining Langham standards
• Process all billing and gratuity on daily basis
• Attend Langham Hotel Meetings

SUPPORTIVE FUNCTIONS

• Conduct annual PRIDE reviews for staff members
• Participate in menu planning
• Interview and train new staff members, and handle disciplinary actions if necessary

JOB KNOWLEDGE, SKILL AND ABILITY

Experience with and good understanding of F&B POS and F&B Menu knowledge

Strong knowledge of service standards, and different service types (French, Russian, etc.)

Comply with all local liquor laws, health and sanitation regulations

SAFETY REQUIREMENTS

• Food Safety: Abides by food safety requirements and ensures that others do so by monitoring FIFO inventory and visually inspecting food prep and delivery activities.

EDUCATION AND/OR EXPERIENCE

Minimum 1 year of progressive experience in a luxury hotel

High school diploma required

CERTIFICATES, LICENSES, REGISTRATIONS

ServSafe Alcohol and/or TIPs

PHYSICAL DEMANDS

Able to grasp, lift and/or carry up to 25 lbs. as needed. Able to work long hours plus the ability to stand, sit or walk for extended periods of time.