Manager - Ambulatory Infusion Suite Operations

MaineHealth Accountable Care Organization; Westbrook (ME); On-site; USD 154,000 - 209,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth is seeking a seasoned healthcare leader to oversee the Ambulatory Infusion Suite (AIS) program, directing strategy, operations, and growth. The Manager collaborates with pharmacy, nursing, providers, revenue cycle, and administration to optimize patient access, efficiency, quality outcomes, and financial performance.

Ideal candidates have experience managing complex ambulatory infusion or related service lines, building high-performing teams, and driving program development,

Qualifications

• Graduate from an accredited college or university with a degree in Pharmacy.
• Completion of a residency preferred.

Responsibilities

• Oversee the Ambulatory Infusion Suite (AIS) program, directing strategy, operations, and growth.
• Lead end-to-end infusion operations to ensure a seamless patient experience from referral receipt through treatment completion.
• Partner with pharmacy, nursing, providers, revenue cycle, and administrative teams to optimize patient access, operational efficiency, quality outcomes, and financial performance.

Skills

Healthcare leadership

Pharmacy management

Operations leadership

Team building

Data-driven decisions

Education

Pharmacy degree

Residency preferred

Job description

Manager - Ambulatory Infusion Suite Operations

MaineHealth is seeking an experienced healthcare leader to oversee the strategic direction, operational performance, and continued growth of our Ambulatory Infusion Suite (AIS) program. This role is responsible for leading end-to-end infusion operations, ensuring a seamless patient experience from referral receipt through treatment completion. The Manager partners closely with pharmacy, nursing, providers, revenue cycle, and administrative teams to optimize patient access, operational efficiency, quality outcomes, and financial performance.

The ideal candidate brings a strong background in managing complex healthcare operations, building high-performing teams, and driving program growth. This leader will play a key role in advancing ambulatory infusion services through operational excellence, standardization, innovation, and the development of new care delivery models across MaineHealth.

Preferred Qualifications

Candidates with one or more of the following experiences are strongly preferred:

• Direct experience managing ambulatory infusion, specialty pharmacy, outpatient pharmacy, medication access, or other complex healthcare service line operations.
• Experience overseeing referral intake, benefits investigation, prior authorization, financial assistance, scheduling, and medication access workflows.
• Demonstrated success leading multidisciplinary teams in a healthcare setting.
• Experience collaborating across pharmacy, nursing, provider, revenue cycle, and administrative departments.
• Proven ability to develop, implement, and optimize operational workflows that improve patient access, quality, and service excellence.
• Experience with program development, site startup, service expansion, or operational transformation initiatives.
• Experience managing complex budgets, resource allocation, inventory, and financial performance metrics.
• Knowledge of reimbursement, payer processes, medication procurement, and revenue cycle operations related to infusion or specialty therapies.
• Demonstrated ability to use operational, quality, and financial data to drive performance improvement and strategic decision-making.
• Advanced degree preferred (MBA, MHA, PharmD, MSN, or equivalent).

Ideal Candidate

The ideal candidate is a strategic, results-oriented healthcare leader with a passion for improving patient access to care. They have a track record of successfully leading complex operations, implementing scalable processes, and fostering collaboration across multiple disciplines. Experience supporting ambulatory infusion services, specialty pharmacy, medication access, or related healthcare programs is highly desirable. This individual thrives in a fast-paced environment and is excited by the opportunity to build, expand, and optimize a growing ambulatory infusion network.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: Graduate from an accredited college or university with a degree in Pharmacy. Completion of a residency preferred.
• License/Certifications: Must be a registered pharmacist in the State of Maine.
• Experience: Possesses 2 or more years of health-system pharmacy management experience (or equivalent) in a pharmaceutical department of a large health care facility.
• Knowledge of large scale health-system pharmacy procedures.
• Knowledge of the basic principles of operations, planning, financial stewardship, and personnel management as they relate to the practice of pharmacy.
• Ability to communicate effectively in both verbal and written form.
• Ability to provide effective leadership through planning, delegation, and assignment of tasks, processes, and responsibilities to pharmacy team members
• Ability to develop and manage policies and procedures.
• Ability to analyze complex problems, formulates sound solutions, secures approvals from key stakeholders, and implement such solutions.
• Ability to establish and maintain effective working relationships with other members of the health care team including pharmacy team members, supervisors, pharmacy management team, including nurses, medical staff, pharmacy colleagues, and representatives from the community and industry.
• Ability to instruct pharmacy team members in the methods, techniques, and procedures in contemporary health-system pharmacy practice.
• Ability to implement change effectively using the established committee infrastructure within the organization.
• Ability to provide oversight for clinical training of residents and/or students.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $154,211.20to $208,624.00per year.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [email protected] .

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.