Manager, AI-Driven Customer Service & Operations

Coast; Salt Lake City (UT); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible paid time off

Education stipend

Free lunch every Friday

Job summary

A financial services innovator in Salt Lake City is seeking a Manager, Customer Service & Operations to lead efforts in enhancing customer satisfaction and operational efficiency. You'll manage a team that delivers high-quality support, leveraging AI tools to innovate processes. The ideal candidate has 4–6 years' experience in customer service and proven people management skills, particularly in high-growth environments. The role offers competitive compensation, including a salary range of $90,000-$105,000 annually and comprehensive benefits.

Qualifications

• 4–6 years of experience in customer service or related operations.
• 1–2 years of direct people management experience.
• Experience in fintech, payments, or B2B SaaS preferred.

Responsibilities

• Manage and grow a team of Customer Service and Operations ICs.
• Own the customer service experience and drive performance against key metrics.
• Identify and implement AI tools and automations to improve efficiency.

Skills

Customer service proficiency

People management

Analytical skills

Familiarity with Zendesk

Job description

A financial services innovator in Salt Lake City is seeking a Manager, Customer Service & Operations to lead efforts in enhancing customer satisfaction and operational efficiency. You'll manage a team that delivers high-quality support, leveraging AI tools to innovate processes. The ideal candidate has 4–6 years' experience in customer service and proven people management skills, particularly in high-growth environments. The role offers competitive compensation, including a salary range of $90,000-$105,000 annually and comprehensive benefits.