Director, AI-Driven Customer Support

Elation Health; United States; On-site; USD 140,000 - 160,000; Full time

Job summary

A leading healthcare technology company is seeking a Director of Customer Support to enhance service efficiency and team performance. The ideal candidate will lead managers, leveraging AI for operational improvements in customer experience. This role requires extensive experience in support leadership within a SaaS environment, along with a strong commitment to people management and mentorship. Join a diverse workplace that values inclusion and equity.

Qualifications

• 10+ years of customer support experience in the software/tech industry.
• Current or recent experience in Support Leadership or related function.
• Passionate about people management and mentorship.

Responsibilities

• Lead and mentor support managers to enhance team performance.
• Use AI to drive improvements in customer experience.
• Create operational strategies focused on efficiency and quality.

Skills

Client-centric approach

Leadership in support management

Critical thinking

Exceptional soft skills

Strong Customer Service skills

Education

Bachelor’s degree in business or related field

Job description

A leading healthcare technology company is seeking a Director of Customer Support to enhance service efficiency and team performance. The ideal candidate will lead managers, leveraging AI for operational improvements in customer experience. This role requires extensive experience in support leadership within a SaaS environment, along with a strong commitment to people management and mentorship. Join a diverse workplace that values inclusion and equity.