AI-Driven Customer Support Manager (Hybrid)

Arcoro Holdings Corp; Phoenix (AZ); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

401(k) with Company match

Flexible Time Off and Company-paid holidays

Hybrid Work

Job summary

A leading SaaS company is seeking a Manager of Customer Support in Phoenix, AZ. This hands-on leadership role involves ensuring high customer satisfaction and overseeing operational aspects of support. Ideal candidates will have a strong background in customer experience, team leadership, and a passion for technology-driven change. The role offers competitive compensation, flexible time off, and opportunities for growth.

Qualifications

• 3+ years of leadership experience in SaaS or B2B product support.
• Experience leading teams through technology-driven change involving AI.
• HRIS and/or payroll support experience preferred.

Responsibilities

• Lead and mentor the customer support team to high performance.
• Manage staffing and workload distribution effectively.
• Act as a trusted escalation point for complex issues.

Skills

Customer experience advocacy

Leadership and coaching

Excellent communication skills

Operational discipline

Adaptability in fast-paced environments

Education

Bachelor’s degree in Business, IT, or related field

Tools

CRMs

Zen Desk

Job description

A leading SaaS company is seeking a Manager of Customer Support in Phoenix, AZ. This hands-on leadership role involves ensuring high customer satisfaction and overseeing operational aspects of support. Ideal candidates will have a strong background in customer experience, team leadership, and a passion for technology-driven change. The role offers competitive compensation, flexible time off, and opportunities for growth.