Senior Team Manager, Contact Center Operations

Slash; Draper (UT); On-site; USD 75,000 - 95,000; Full time

Job summary

A prominent technology services company is seeking an Operations Manager in Draper, Utah to lead the contact center operations. The role demands strong leadership in developing teams, communicating goals, and ensuring performance metrics are met. Candidates should have over 5 years of relevant experience with minimum 2 years in a leadership capacity. This position involves managing change, promoting an employee-centric culture, and collaborating cross-functionally. Flexibility and excellent communication skills are vital for success.

Qualifications

• 5+ years in a Contact Center Operations environment with experience in leading teams.
• Minimum of 2+ years as an Operations Manager/Leadership role.
• Proven ability to work with cross-functional teams and influence decision-making.

Responsibilities

• Exhibit the Culture of Performance and Core Values.
• Develop and supervise a team of frontline management.
• Identify, monitor, and communicate reporting requirements.
• Participate in recruitment and onboarding initiatives.
• Promote an employee-centric culture.

Skills

Excellent leadership

Communication skills

Interpersonal skills

Problem-solving

Flexibility

Technical presentation

Tools

Microsoft Office suite

Job description

A prominent technology services company is seeking an Operations Manager in Draper, Utah to lead the contact center operations. The role demands strong leadership in developing teams, communicating goals, and ensuring performance metrics are met. Candidates should have over 5 years of relevant experience with minimum 2 years in a leadership capacity. This position involves managing change, promoting an employee-centric culture, and collaborating cross-functionally. Flexibility and excellent communication skills are vital for success.