Manager Access

Arkansas Children's; Little Rock (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

Arkansas Children's seeks a Patient Throughput Expert for the Access Specialty Care Clinic. The role ensures efficient scheduling, registration, and financial counseling, with insurance verification and prior-authorizations integrated into patient flow.

You’ll monitor volume and KPIs while coordinating with clinical and administrative teams to improve patient experience. As a leader, you will develop strategic plans, manage cost centers, and cross-train staff for a 24/7 operation, ensuring

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 9 years of related experience with HS Diploma/GED; or 5 years with a Bachelor's degree in a related field.
• Leadership readiness demonstrated through prior leadership roles or ASPIRE program.

Responsibilities

• Responsible for the first impression of Arkansas Children's; handles scheduling and registration for outpatient clinics with accurate demographic and insurance information; supports the Access supervisor.
• Manages patient throughput using technology and process improvements; handles referrals, price estimates, sign-ups, insurance verifications, financial counseling, scheduling, registration and patient experience.
• Works as a team member to validate and coordinate the work of others; provides assistance to ancillary staff for flow operations.
• Identifies deviations, understands causes, and resolves issues.
• Ensures compliance and proper documentation for regulatory standards; plans, implements, evaluates, and reports strategic improvements; leads HR-related activities.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, and assisting with prior-authorization.
• Performs other duties as assigned.

Education

High school diploma or GED

Bachelor's degree

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

Work Shift:

Please see job description for details.

Time Type:

Full time

Department:

CC017117 Access Specialty Care Clinic

Summary:

Additional Information:

Patient throughput expert – efficient in scheduling, admission, registration , financial counseling, insurance requirements , eligibility and authorization process . Staffs to volume, trends data to make changes to improve patient throughput, and directly engages to improve patient experience and staff retention. Develops strategic plans and goals/outcomes to achieve for the unit. Identifies key performance indicators and develops measurement/monitoring/reporting tools. Manages multiple Cost Centers as demonstrated by volume management and staffing needs; has flexibility to cross train and manage a 24/7 operation.

Required Education:

High school diploma or GED or equivalent

Recommended Education:

Bachelor's Degree

Required Work Experience:

9 years of related experience with HS Diploma/GED; or 5 years with a Bachelor's degree in a related field; demonstrated leadership readiness through either prior leadership experience or, for internal candidates, successful completion of the ASPIRE program.

Recommended Work Experience:

Leadership - 4 years of progressively responsible leadership experience preferred.

Description

• 1. Responsible for the first impression of Arkansas Children's; Performs intermediate functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information. Supports the Access supervisor.


• 2. Has advanced training and knowledge of responsibilities for patient throughput process using technology and physical flow process improvements. This includes processing and managing referrals, price estimates, primary care physician sign-ups, insurance verifications, finical counseling, scheduling, registration and patient experience.


• 3. Working team member who can validate/coordinate the work of others and is a knowledgeable resource for other team members. Efficiently maintains communication and provides assistance to ancillary staff for flow operations.


• 4. Identifies deviations, understands the cause and resolves issues.


• 5. Manages compliance and monitors proper documentation for regulatory compliance standards. Plans, implements, evaluates and reports strategic improvement activities. Leads and conducts Human Resource management.


• 6. Completes registration and discharge activities, including co-payment collection, My Chart activation, insurance verification, etc. Ensure financial counseling is incorporated into patient flow. Assists Outpatient Prior-Authorization with attaching referrals.


• 7. Performs other duties as assigned.