Manager Access

Arkansas Children’s Hospital; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Arkansas Children’s Hospital in Little Rock is seeking a Patient Throughput (Access) specialist to optimize outpatient scheduling, registration, and insurance verification. You will support the Access supervisor and drive improvements in patient flow to enhance throughput and experience.

You will coordinate scheduling, registration, financial counseling, and authorization processes, leveraging data to improve processes, cross-train staff, and sustain high-quality patient care across the clinic

Qualifications

• High school diploma or GED or equivalent
• Bachelor's Degree
• 9 years of related experience with HS Diploma/GED; or 5 years with a Bachelor's degree in a related field; leadership readiness through prior leadership experience or ASPIRE program.

Responsibilities

• 1. Responsible for first impression of Arkansas Children’s; scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information; supports the Access supervisor.
• 2. Advanced training and knowledge of patient throughput processes using technology and flow improvements, including processing and managing referrals, price estimates, primary care physician sign-ups, insurance verifications, financial counseling, scheduling, registration and patient experience.
• 3. Team member who can validate/coordinate the work of others and assist ancillary staff for flow operations.
• 4. Identifies deviations, understands the cause and resolves issues.
• 5. Manages compliance and monitors proper documentation for regulatory standards; plans, implements, evaluates and reports strategic improvement activities; leads HR management.
• 6. Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, and assisting with prior-authorization with referrals.
• 7. Performs other duties as assigned.

Education

High school diploma or GED or equivalent

Bachelor's Degree

9 years of related experience with HS Diploma/GED; or 5 years with a Bachelor's degree in a related field; demonstrated leadership readiness through either prior leadership experience or, for internal candidates, successful completion of the ASPIRE program.

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. THIS POSITION HAS BEEN DESIGNATED AS SAFETY SENSITIVE AND CANNOT BE FILLED BY A CANDIDATE WHO IS A CURRENT USER OF MEDICAL MARIJUANA.

Work Shift: Please see job description for details.

Time Type: Full time Department: CC017117.

Access Specialty Care Clinic Summary: Additional Information: Patient throughput expert – efficient in scheduling, admission, registration , financial counseling, insurance requirements , eligibility and authorization process . Staffs to volume, trends data to make changes to improve patient throughput, and directly engages to improve patient experience and staff retention. Develops strategic plans and goals/outcomes to achieve for the unit. Identifies key performance indicators and develops measurement/monitoring/reporting tools. Manages multiple Cost Centers as demonstrated by volume management and staffing needs; has flexibility to cross train and manage a 24/7 operation.

Required Education

• High school diploma or GED or equivalent

Recommended Education

• Bachelor's Degree

Required Work Experience

• 9 years of related experience with HS Diploma/GED; or 5 years with a Bachelor's degree in a related field; demonstrated leadership readiness through either prior leadership experience or, for internal candidates, successful completion of the ASPIRE program.

Recommended Work Experience

• Leadership - 4 years of progressively responsible leadership experience preferred.

Required Certifications

Recommended Certifications

Description 1.

Responsibilities

• 1. Responsible for the first impression of Arkansas Children’s; Performs intermediate functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information. Supports the Access supervisor.
• 2. Has advanced training and knowledge of responsibilities for patient throughput process using technology and physical flow process improvements. This includes processing and managing referrals, price estimates, primary care physician sign-ups, insurance verifications, finical counseling, scheduling, registration and patient experience.
• 3. Working team member who can validate/coordinate the work of others and is a knowledgeable resource for other team members. Efficiently maintains communication and provides assistance to ancillary staff for flow operations.
• 4. Identifies deviations, understands the cause and resolves issues.
• 5. Manages compliance and monitors proper documentation for regulatory compliance standards. Plans, implements, evaluates and reports strategic improvement activities. Leads and conducts Human Resource management.
• 6. Completes registration and discharge activities, including co-payment collection, My Chart activation, insurance verification, etc. Ensure financial counseling is incorporated into patient flow. Assists Outpatient Prior-Authorization with attaching referrals.
• 7. Performs other duties as assigned.

Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. “Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”

Michael – Business Operations Manager “Arkansas Children’s is a prestigious institution that cares for children.”

Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.”

Angela – Parking and Fleet Coordinator “Care, love, and hope for children!”

Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!”

Nick – Supply Assistant