Manager Access

archildrens; Little Rock (AR); On-site; USD 65,000 - 95,000; Full time

Job summary

ARKANSAS CHILDREN'S is seeking a Patient Throughput Expert to optimize scheduling, registration, and throughput across outpatient clinics. The role emphasizes accuracy in demographics, insurance verification, and financial counseling to support smooth patient flow.

Lead and coordinate cross‑functional staff, analyze trends, and implement improvements. Requires strong supervision, ASPIRE leadership readiness, and a commitment to safety and quality in a 24/7 hospital environment.

Qualifications

• High school diploma or GED or equivalent is required.
• Bachelor's degree is recommended.
• 9 years of related experience with HS Diploma/GED; or 5 years with a Bachelor's; leadership readiness through ASPIRE program.

Responsibilities

• Responsible for the first impression of Arkansas Children's; Scheduling and registration for outpatient clinics including demographics and insurance.
• Advanced training and knowledge of patient throughput processes using technology and flow improvements.
• Coordinate and validate the work of others; be a resource for team members in flow operations.
• Identify deviations, understand causes, and resolve issues.
• Monitor compliance and document regulatory standards; plan and report improvements.
• Complete registration and discharge activities, including co-payment collection and insurance verification.
• Perform other duties as assigned.

Skills

Leadership

Scheduling

Regulatory

Team coordination

Education

High school diploma or GED

Bachelor's degree

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

Work Shift

Please see job description for details.

Time Type

Full time

Department

CC017117 Access Specialty Care Clinic

Additional Information

Patient throughput expert - efficient in scheduling, admission, registration , financial counseling, insurance requirements , eligibility and authorization process . Staffs to volume, trends data to make changes to improve patient throughput, and directly engages to improve patient experience and staff retention. Develops strategic plans and goals/outcomes to achieve for the unit. Identifies key performance indicators and develops measurement/monitoring/reporting tools. Manages multiple Cost Centers as demonstrated by volume management and staffing needs; has flexibility to cross train and manage a 24/7 operation.

Required Education

High school diploma or GED or equivalent

Recommended Education

Bachelor's Degree

Required Work Experience

9 years of related experience with HS Diploma/GED; or 5 years with a Bachelor's degree in a related field; demonstrated leadership readiness through either prior leadership experience or, for internal candidates, successful completion of the ASPIRE program.

Recommended Work Experience

Leadership - 4 years of progressively responsible leadership experience preferred.

Description

• 1. Responsible for the first impression of Arkansas Children's; Performs intermediate functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information. Supports the Access supervisor.
• 2. Has advanced training and knowledge of responsibilities for patient throughput process using technology and physical flow process improvements. This includes processing and managing referrals, price estimates, primary care physician sign-ups, insurance verifications, finical counseling, scheduling, registration and patient experience.
• 3. Working team member who can validate/coordinate the work of others and is a knowledgeable resource for other team members. Efficiently maintains communication and provides assistance to ancillary staff for flow operations.
• 4. Identifies deviations, understands the cause and resolves issues.
• 5. Manages compliance and monitors proper documentation for regulatory compliance standards. Plans, implements, evaluates and reports strategic improvement activities. Leads and conducts Human Resource management.
• 6. Completes registration and discharge activities, including co-payment collection, My Chart activation, insurance verification, etc. Ensure financial counseling is incorporated into patient flow. Assists Outpatient Prior-Authorization with attaching referrals.
• 7. Performs other duties as assigned.