Manager, Academic Records and Offices Services

Colorado State University; United States; On-site; USD 66,000 - 68,000; Full time

Job summary

Colorado State University seeks an experienced leader to oversee the Academic Records unit within the Office of the Registrar. You will manage workflows, staff, and service standards, ensuring accurate, timely processing of student records and compliance with FERPA and university policies.

Responsibilities include coordinating specialized records initiatives, supervising staff, improving communications, and partnering with campus units to resolve complex issues.

Qualifications

• Bachelor’s degree from an accredited institution in science, liberal arts, business or related field that emphasizes analysis and critical thinking.
• 5+ years of progressively responsible professional experience in higher education administration, student services, registrar operations, or a related field.
• Experience interpreting and applying university policies, procedures, and regulations.
• Experience managing multiple priorities while maintaining accuracy and customer service.
• Demonstrated ability to build collaborative relationships across departments.
• Excellent written and verbal communication skills.
• Demonstrated commitment to CSU's Principles of Community.

Responsibilities

• Provide oversight of the Academic Records unit to ensure accurate, timely, and compliant processing of student records.
• Manage workflows, staffing coverage, and service standards; support registration and end-of-term operations.
• Oversee specialized academic records initiatives and conferred degree processes.
• Coordinate office services, communications, and institutional messaging.

Skills

Communication skills

Team collaboration

Policy interpretation

Customer service

Problem solving

Education

Bachelor’s degree in science, liberal arts, business or related field

Tools

Ellucian Banner Student

Banner Document Management

Microsoft 365

SharePoint

Job description

Position Summary

The Office of the Registrar provides leadership and service in student enrollment and academic record management that supports recruitment, retention, and graduation goals of Colorado State University. The Office of the Registrar values Students, CSU’s Principles of Community, Collaboration, and our Employees. Based on our goals, values, and our commitment to inclusive excellence, the Office of the Registrar seeks to hire team members who demonstrate a positive attitude, a passion for producing quality work, an interest in serving as an educator, a commitment to treating others with respect and an internal motivation for doing the work we do.

Full consideration date

Full consideration date: November 6th, 2026, 11:59 PM MST.

Essential Job Duties

Provide oversight of the Academic Records unit to ensure accurate, timely, and compliant processing of student records. Manage workflows, staffing coverage, and service standards; support registration and end-of-term operations; and collaborate with specific campus partners to resolve complex records issues and improve services. Oversee and coordinate specialized academic records initiatives, either directly or through assigned staff, including Colorado School of Public Health student registration, records management, and billing processes; administration of Doctor of Veterinary Medicine (DVM), Undergraduate Standalone Certificate, and Associate of General Studies (AGS) conferral processes; Employee Study Privilege program processing; CSU Dual Enrollment registration and records functions; and Colorado State University's participation in the Colorado Reverse Transfer Initiative. Serve as the functional lead for Office Services by coordinating department-wide office logistics, including mail services, office supplies, facility issues and remodels, process documentation, event planning, and continuous improvement of office services. Serve on a rotational basis as the Centennial Hall Building Proctor in partnership with the Office of Financial Aid, coordinate VPEA_Helpdesk requests. Manage purchase portal submissions, conference registrations, and other PCard purchases. Provide oversight for Office of the Registrar communications, directly or through assigned staff, including management of the departmental website, coordination of mass student email and text communications, publication of the Office of the Registrar newsletter, participation in cross-campus communication initiatives, and ensuring accurate, timely, and consistent messaging regarding Registrar processes, services, and deadlines. Provide direct supervision, coaching, performance management, onboarding, training, scheduling, and professional development for assigned professional staff, hourly employees, and student employees. Ensure appropriate workload distribution, cross-training, service quality, and successful execution of Academic Records and Office Services functions. Support Office of the Registrar leadership by researching peer and Colorado institutional practices, conducting policy analysis and benchmarking, coordinating responses to institutional research requests, and preparing recommendations to inform leadership decision-making. Support Office of the Registrar operations by performing other duties as assigned to meet departmental, divisional, and university priorities. Other duties as assigned.

Conditions of Employment

• Pre-Employment Criminal Background Check (required for all new hires).
• Supervision: Academic Records Specialist.
• Regular Academic Projects Manager.
• FTE 80.0.
• Student FTE 10.0.

Minimum Qualifications

• Bachelor’s degree from an accredited institution in science, liberal arts, business or related field that emphasizes analysis and critical thinking skills.
• 5+ years of progressively responsible professional experience in higher education administration, student services, registrar operations, or a related field.
• Experience interpreting and applying university policies, procedures, and regulations.
• Experience managing multiple priorities while maintaining accuracy and customer service.
• Demonstrated ability to build collaborative relationships across departments.
• Excellent written and verbal communication skills.
• Demonstrated commitment to CSU's Principles of Community.

Preferred Qualifications

• Experience working in an Office of the Registrar or academic records environment.
• Experience with Ellucian Banner Student or comparable student information systems.
• Experience with Banner Document Management, Workflow, uAchieve, Transferology, or CollegeSource products.
• Demonstrated experience supervising professional, hourly, or student employees.
• Experience coordinating communications, website content management, or institutional messaging.
• Experience conducting policy research, benchmarking, or institutional analysis.
• Knowledge of FERPA and higher education records regulations.
• Strong proficiency with Microsoft 365 applications, SharePoint, Confluence, Adobe Acrobat, and collaboration technologies.
• Experience coordinating office technology, facilities, and administrative services.

Salary Range

$66,000 - $68,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. Review our detailed benefits information here. Explore the additional perks of working at CSU here. For the total value of CSU benefits in addition to wages, use our compensation calculator. Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Inspired by its land-grant heritage, Colorado State University is committed to excellence and engagement, setting the standard for public research universities in teaching, research, service and extension for the benefit of the citizens of Colorado, the United States, and the world. Prospective Employees, click here to learn more about CSU's perks and purpose. Current employees will need to apply for jobs in Workday.