Director of Academic Records & Office Services

Colorado State University; United States; On-site; USD 66,000 - 68,000; Full time

Job summary

Colorado State University seeks an experienced leader to oversee the Academic Records unit within the Office of the Registrar. You will manage workflows, staff, and service standards, ensuring accurate, timely processing of student records and compliance with FERPA and university policies.

Responsibilities include coordinating specialized records initiatives, supervising staff, improving communications, and partnering with campus units to resolve complex issues.

Qualifications

• Bachelor’s degree from an accredited institution in science, liberal arts, business or related field that emphasizes analysis and critical thinking.
• 5+ years of progressively responsible professional experience in higher education administration, student services, registrar operations, or a related field.
• Experience interpreting and applying university policies, procedures, and regulations.
• Experience managing multiple priorities while maintaining accuracy and customer service.
• Demonstrated ability to build collaborative relationships across departments.
• Excellent written and verbal communication skills.
• Demonstrated commitment to CSU's Principles of Community.

Responsibilities

• Provide oversight of the Academic Records unit to ensure accurate, timely, and compliant processing of student records.
• Manage workflows, staffing coverage, and service standards; support registration and end-of-term operations.
• Oversee specialized academic records initiatives and conferred degree processes.
• Coordinate office services, communications, and institutional messaging.

Skills

Communication skills

Team collaboration

Policy interpretation

Customer service

Problem solving

Education

Bachelor’s degree in science, liberal arts, business or related field

Tools

Ellucian Banner Student

Banner Document Management

Microsoft 365

SharePoint

Job description

Colorado State University seeks an experienced leader to oversee the Academic Records unit within the Office of the Registrar. You will manage workflows, staff, and service standards, ensuring accurate, timely processing of student records and compliance with FERPA and university policies.

Responsibilities include coordinating specialized records initiatives, supervising staff, improving communications, and partnering with campus units to resolve complex issues.