Restaurant Manager

Brightpath Associates LLC; Napa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent restaurant management firm in Napa, California is seeking a Restaurant Manager to enhance service quality in a high-volume environment. Responsibilities include staff training, ensuring compliance with service standards, and managing operational efficiencies. Ideal candidates will have 3 years of relevant experience, strong customer service and operational skills, and be flexible with working hours. A valid Food Handler Card and Alcohol Awareness Certification are required upon hiring.

Qualifications

• 3 years of previous and relevant experience in a high-end, high-volume restaurant.
• Must be twenty-one (21) years of age or older.
• Demonstrate strong operational skills and excellent customer service skills.
• Must have a flexible schedule, available to work daytime, evening and/or weekend shifts.
• At the time of hire, must have a valid Food Handler Card, and a valid Alcohol Awareness Training Certificate.

Responsibilities

• Assist the General Manager with staffing, training and development for all hourly front-of-house employees.
• Ensure company standards are met by communicating effectively with employees.
• Oversee all areas of service including floor management and guest relations.
• Assist with scheduling, managing labor, food and beverage costs and P&L statements.
• Ensure compliance with health, sanitation, liquor, safety and employment regulations.

Skills

Customer service skills

Operational skills

Communication skills

Creativity

Ability to work under pressure

Familiarity with food service regulations

Tools

Microsoft Suite

Open Table

Restaurant POS Systems

Job description

Overview

A Restaurant Manager provides ongoing training and development to the front-of-house staff and ensures service standards are consistently executed and achieved. Responsibilities include acting as a liaison between team members and management, executing each shift at the highest level of hospitality and acting as an extension of management when working service. The Restaurant Manager creates a positive work environment for our employees through friendly, caring, and professional communication, making sure to pass down a culture of excellence.

Your Key Responsibilities

• Assist the General Manager with staffing, training and development for all hourly front-of-house employees.
• Ensure that company standards are met by communicating effectively with our employees and consistently reinforcing our policies and procedures.
• Reinforce company rules at all times, including uniform, grooming and timeliness of employees.
• Oversee all areas of service including but not limited to floor management, cultivating relationships with new and returning guests and creating a proactive sales culture with all staff.
• Assist the General Manager with scheduling, purchasing, managing labor, food and beverage costs and P&L statements.
• Aid the General Manager in investigating and resolving guest complaints.
• Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency.
• Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members.
• Embody and deliver on exceptional service and hospitality

What we are looking for

• 3 years of previous and relevant experience in a high-end, high-volume restaurant.
• Must be twenty-one (21) years of age or older.
• Possess a strong familiarity with food service regulations and proper food handling procedures.
• Demonstrate strong operational skills and excellent customer service skills.
• Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems.
• Be a creative thinker who can run the restaurant while generating new sources of revenue.
• Have the ability to remain calm and composed under pressure.
• Excellent communication skills, both written and verbal.
• Must have a flexible schedule, available to work daytime, evening and/or weekend shifts.
• At the time of hire, must have a valid Food Handler Card, and a valid Alcohol Awareness Training Certificate
• Be able to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting.
• Be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.