Manager

Max Hospitality; Springfield (MA); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Shift Meal

Health Insurance

401(k) Matching

Paid Time Off

Job summary

Max Hospitality is seeking a full-time Restaurant Manager for Max's Tavern and Max's Swing Lounge in Springfield, MA. The ideal candidate has a minimum of 2 years of management experience in a high-volume environment and a passion for creating memorable guest experiences.

This role involves overseeing daily operations, maintaining high food and beverage standards, and leading a high-performing team. Benefits include competitive pay, flexible scheduling, and growth opportunities within the

Qualifications

• Minimum 2 years of management experience in a high-volume restaurant environment is REQUIRED.
• Experience with upscale-casual dining or bar/lounge environments is strongly preferred.
• Strong background in guest service, staff development, and operational excellence.

Responsibilities

• Ensure smooth daily operations and uphold company standards.
• Interact with guests in a friendly, efficient, and professional manner.
• Manage daily cash handling, deposits, and opening/closing procedures.
• Collaborate with the GM/Managing Partner on staffing, scheduling, and performance management.

Skills

Team-oriented

Strong communication

Guest service

Creative

Organized

Detail-driven

Tools

Toast POS

OpenTable

Job description

RESTAURANT MANAGER – MAX’S TAVERN & MAX’S SWING LOUNGE, SPRINGFIELD, MA

Job DetailsJob Location: Springfield, MA 01105Salary Range: $58,000.00 - $60,000.00 Salary/yearJob Category: Restaurant - Food Service

Join the Max Hospitality Team!

Max’s Tavern and Max’s Swing Lounge, located inside the Basketball Hall of Fame in Springfield, MA, are seeking an experienced and driven full-time Restaurant Manager with open availability to join our leadership team. If you’re passionate about delivering exceptional food and drinks, leading a high-performing team, and creating a memorable guest experience in a dynamic, high-energy environment, we want to hear from you!

Max Hospitality is committed to providing an exceptional dining experience by offering high-quality food, creative menus, and attentive service. We are looking for individuals who are passionate about hospitality and eager to contribute to the success of our growing restaurant group.

Max’s Tavern offers elevated American fare in a relaxed, upscale-casual setting, while Max’s Swing Lounge provides an innovative indoor golf experience featuring cutting-edge simulators, inventive cocktails, and lounge-style small plates. The two venues share a kitchen and service team, delivering seamless and elevated dining experiences. The ideal candidate is composed, personable, and able to manage the high-energy environment while ensuring a top-notch guest experience. This is a full-time, salaried role with a 50-hour work week, scheduled as five days on and two days off.

Benefits

• Competitive Pay
• Shift Meal & Monthly Dining Allowance for all locations
• 100% Employer Paid Disability
• Flexible Scheduling
• Opportunities for Growth and Advancement
• 401(k) with matching up to 4%
• Health, Dental, and Vision Insurance
• Paid Time Off & Paid Sick Time
• Referral Program
• Life, Accident, Critical Illness, & Pet Insurance
• Career Development within the Max Hospitality Group

Responsibilities

• Ensure smooth daily operations and uphold company standards
• Maintain food and beverage safety protocols and quality standards
• Interact with guests in a friendly, efficient, and professional manner
• Address guest concerns and resolve issues promptly with grace and professionalism
• Manage daily cash handling, deposits, and opening/closing procedures
• Lead weekly manager meetings and daily pre-meal meetings
• Oversee third-party delivery systems and ensure accurate to-go orders
• Collaborate with the GM/Managing Partner on staffing, scheduling, and performance management
• Interview, hire, train, coach, and discipline staff as needed
• Track sales, monitor costs, and contribute to driving overall business success
• Build strong team morale and contribute to a positive work environment
• Develop knowledge of the menu, allergens, repeat guests, and VIPs
• Become ServSafe and TIPS certified within 90 days of hire

QualificationsWhat We’re Looking For

Experience:

• Minimum 2 years of management experience in a high-volume restaurant environment is REQUIRED
• Experience with upscale-casual dining or bar/lounge environments is strongly preferred
• Familiarity with Toast POS and OpenTable preferred
• Strong background in guest service, staff development, and operational excellence

Skills and Qualities:

• Creative, team-oriented, and passionate about hospitality
• Strong verbal and written communication skills
• High energy, organized, and detail-driven
• Ability to work well under pressure and manage competing priorities
• Professional demeanor with a hands-on leadership style
• Knowledge of craft cocktails, beer, and upscale American fare is a plus

Diversity Creates a Healthy Atmosphere:

Max Hospitality is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Applicants with criminal backgrounds are encouraged to apply.