Restaurant Manager | High-Energy Hospitality Leader

MAX; Springfield (MA); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Shift meal

Monthly dining allowance

Employer paid disability

Flexible scheduling

Growth opportunities

401(k) with matching

Health, dental, vision insurance

Paid time off

Paid sick time

Referral program

Life insurance

Accident insurance

Critical illness insurance

Pet insurance

Career development

Job summary

Max’s Tavern and Max’s Swing Lounge, located inside the Basketball Hall of Fame in Springfield, MA, are seeking an experienced and driven full-time Restaurant Manager with open availability to join our leadership team.

If you’re passionate about delivering exceptional food and drinks, leading a high-performing team, and creating a memorable guest experience in a dynamic, high-energy environment, we want to hear from you!

Qualifications

• Minimum 2 years of management experience in a high-volume restaurant.
• Experience with upscale-casual dining or bar/lounge environments preferred.
• Familiarity with Toast POS and OpenTable preferred.
• Strong background in guest service, staff development, and operational excellence.

Responsibilities

• Ensure smooth daily operations and uphold company standards.
• Maintain food and beverage safety protocols and quality standards.
• Interact with guests in a friendly, efficient, and professional manner.
• Address guest concerns and resolve issues promptly with grace and professionalism.
• Manage daily cash handling, deposits, and opening/closing procedures.
• Lead weekly manager meetings and daily pre-meal meetings.
• Oversee third-party delivery systems and ensure accurate to-go orders.
• Collaborate with the GM/Managing Partner on staffing, scheduling, and performance management.
• Interview, hire, train, coach, and discipline staff as needed.
• Track sales, monitor costs, and contribute to driving overall business success.
• Build strong team morale and contribute to a positive work environment.
• Develop knowledge of the menu, allergens, repeat guests, and VIPs.
• Become ServSafe and TIPS certified within 90 days of hire.

Skills

Guest service

Staff development

Operations leadership

Leadership

Tools

Toast POS

OpenTable

Job description

Max’s Tavern and Max’s Swing Lounge, located inside the Basketball Hall of Fame in Springfield, MA, are seeking an experienced and driven full-time Restaurant Manager with open availability to join our leadership team.

If you’re passionate about delivering exceptional food and drinks, leading a high-performing team, and creating a memorable guest experience in a dynamic, high-energy environment, we want to hear from you!