Management Technician

Commonwealth Of Pennsylvania; Harrisburg, Richmond (Dauphin County, VA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

The Pennsylvania Liquor Control Board is seeking a Management Technician to enhance the Bureau of Licensing's online presence and support system training. This full-time role requires strong customer service skills and offers part-time telework options. Candidates should have relevant experience or an Associate's Degree.

Qualifications

• Three years of advanced clerical or para-professional work.
• An equivalent combination of experience and training accepted.

Responsibilities

• Serve as a Bureau POSSE System Trainer and Web Site Coordinator.
• Develop and update Bureau of Licensing pages on the PLCB website.
• Test system changes and manage licensee email lists.

Skills

Customer Service

Testing Computer Programs

Education

Associate's Degree

Job description

THE POSITION

The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a Management Technician in the Bureau of Licensing, Licensing Systems and Program Management Division. In this role, you will serve as a Bureau POSSE System Trainer and Web Site Coordinator, responsible for developing, improving, monitoring, and updating all Bureau of Licensing pages on the PLCB website, including downloadable, fillable applications and forms. Strong customer service skills and experience with testing computer programs are essential.

DESCRIPTION OF WORK

This position acts as a point of contact for gathering information, activities, and resources for inclusion on the Bureau of Licensing site. You will control updates to the Bureau's Intranet and Internet sites, review recommendations from staff and external organizations, and maintain various documents and reports. Responsibilities also include testing system changes, managing licensee email lists, and providing statistical reports for the POSSE System. Additional details are available in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 7:30 AM to 4:00 PM, Monday through Friday, with a 60-minute lunch
• Travel may be required
• Telework: Part-time telework up to four days a week is possible, contingent on having a secure high-speed internet connection and working from an approved Pennsylvania location. The option to work in Harrisburg is available if telework is not feasible.
• Salary: Starting salary may be non-negotiable in some cases
• Further communication will be via email; check your spam/junk folders regularly

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training:

• Three years of advanced clerical or para-professional work involving managing or presenting office or program information, or
• An equivalent combination of experience and training. An Associate's Degree can substitute for two years of experience.

Other Requirements

• PA residency is required; details are available via the provided link
• Ability to perform essential job functions

Legal Requirements

• Must pass a background check; felony convictions within the last ten years disqualify employment per Pennsylvania law. Other convictions are reviewed case-by-case.

How to Apply

• Only information on the application will be considered; resumes and cover letters are not reviewed
• Applicants claiming educational qualifications must attach unofficial transcripts
• Application must be submitted by the closing date; late submissions will not be accepted
• Failure to follow these instructions may result in disqualification

Veterans

• Employment preference is available for qualified veterans; more info at the provided link

Telecommunications Relay Service (TRS)

• 711 for hearing and speech disabilities

If accommodations are needed during the interview process, please discuss this with the interviewer in advance.

The Commonwealth promotes diversity and is an equal opportunity employer. All qualified candidates are encouraged to apply.

EXAMINATION INFORMATION

• Application and supplemental questions serve as your exam; no separate written test is required
• Your responses determine your score, valid only for this posting
• Provide complete and accurate information to avoid disqualification or lower scores
• Only one application/test submission is permitted for this posting
• Results will be communicated via email