Remote Helpdesk Support Technician (Active Directory)

Lensa; Charlotte (NC); Remote; USD 50,000 - 55,000; Full time

Job summary

A leading company in IT services is seeking a Remote Helpdesk Support Technician to provide exceptional customer support. This role involves troubleshooting technical issues, documenting resolutions, and working with various IT equipment. Ideal candidates will have experience in IT support, strong communication skills, and relevant certifications. Join a team that values a balanced work environment and offers competitive benefits.

Benefits

Medical, dental, vision, life insurance, and HSA

401(k) with up to 6% matching

Remote work setup including company-provided equipment

Paid holidays, vacation, and sick days

Qualifications

• 2-3 years of experience in an IT Helpdesk/Desktop Support role.
• Familiarity with networking devices, switches, routers, and firewalls.
• Expertise in printer, scanner, and wireless troubleshooting.

Responsibilities

• Document problems and resolutions via Proton's ticketing system.
• Troubleshoot and replace failed hardware on desktops and laptops.
• Work with networking equipment maintaining a solid understanding.

Skills

Troubleshooting

Customer Service

Networking

Technical Support

Education

IT certifications or relevant technical education

Tools

Windows Active Directory

Ticketing Systems

Microsoft Server Products

Job description

Remote Helpdesk Support Technician (Active Directory)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Reynolds & Reynolds Inc, is seeking professionals. Apply via Lensa today!

Position Description

This is a remote position. Shift: Monday-Friday 8am-5pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer-driven IT Helpdesk Support Technician. In this role, you will be the first point of contact for all customers and will resolve a variety of client issues promptly. Your focus will be on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities include but are not limited to:

1. Document problems, troubleshooting steps, and resolutions thoroughly via Proton's ticketing system.
2. Troubleshoot and replace failed hardware on desktops and laptops, including motherboards, NICs, video cards, monitors, and keyboards.
3. Work with networking equipment such as switches, routers, and firewalls, maintaining a solid understanding of their functions.

About Our Company

Proton Dealership IT, affiliated with Reynolds and Reynolds, provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. We prioritize a low-stress, high-fun work environment with a focus on quality of life.

Training

On-the-job training provided.

Requirements

• 2-3 years of experience in an IT Helpdesk/Desktop Support role.
• IT certifications or relevant technical education.
• Experience with Windows Active Directory domains.
• Proficiency with ticketing systems.
• Expertise in printer, scanner, and wireless troubleshooting (both network and local).
• Familiarity with networking devices, switches, routers, and firewalls.
• Knowledge of Microsoft Server products (Windows Server 2003, 2008, 2012) and Exchange Server (2007, 2010, 2013).

Benefits

We offer a balanced work environment with benefits including:

• Medical, dental, vision, life insurance, and HSA.
• 401(k) with up to 6% matching.
• Remote work setup including company-provided equipment.
• Paid holidays, vacation, and sick days.

Reynolds and Reynolds promotes a healthy, non-smoking workplace and is an equal opportunity employer.

Salary

$50,000 - $55,000 annually.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting