Management and Program Assistant (Office Automation)

Internal Revenue Service; United States; On-site; USD 55,000 - 70,000; Full time

Job summary

Internal Revenue Service in multiple locations is seeking qualified individuals for Taxpayer Services roles. Responsibilities include gathering program data, reporting findings to supervisors, monitoring workflows, and verifying controls for compliance.

Candidates should be comfortable using office software to manage data and prepare documentation. Experience at GS-06/07 levels with data analysis, procedural revision, and memorandum drafting is desirable.

Qualifications

• Gathers and compiles data for a program and reports findings.
• Monitors operations and interrelationships to identify workflow issues.
• Verifies completeness/accuracy of controls for procedures.
• Uses word processing, spreadsheets and databases to manage data.
• Identifies problems and proposes solutions.
• Researches statistics, reports findings, and may recommend corrective action.
• Revises procedures and controls.
• Drafts memoranda, reports, and charts showing findings.
• Uses word processing, database and spreadsheet software to manage data.

Responsibilities

• Prepare documents and enter, revise, and retrieve data.
• Draft memoranda and charts showing findings or recommendations.
• Support compliance with established procedures and controls.

Skills

Data gathering

Reporting

Workflow monitoring

Data verification

Word processing

Spreadsheets

Databases

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - Cincinnati Accounts Management Fresno Accounts Management

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

Specialized Experience for GS-06:

You must have one year (12 months) of specialized experience equivalent to the next lower grade level (GS-05) in the Federal government. Specialized experience is experience that is directly related to the work of this position and has provided you with the competencies required for successful job performance. Specialized experience for this position must include:

• Experience gathering and compiling available data and information for aspects of a program and reporting findings to higher level employees.
• Monitoring and reviewing established operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems.
• Verifying completeness and accuracy of controls to ensure compliance with established procedures.
• Using word processing, spreadsheet and database software to prepare documents and to enter, revise, manipulate, sort, calculate, store, and retrieve data.

Specialized Experience for GS-07:

You must have one year (12 months) of specialized experience equivalent to the next lower grade level (GS-06) in the Federal government. Specialized experience is experience that is directly related to the work of this position and has provided you with the competencies required for successful job performance. Specialized experience for this position must include:

• Identifying problems and probable causes for solutions.
• Researching and gathering pertinent statistics or information, reports findings to higher-level employees and may recommend corrective action for aspects of a program or function.
• Revising procedures and controls.
• Drafting memoranda, preliminary reports, and charts showing findings or recommendations.
• Using word processing, database and spreadsheet software to prepare documents and to enter, revise, manipulate, sort, calculate, store and retrieve data.

TIME AFTER COMPETITIVE APPOINTMENT (TACA):

By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

TIME IN GRADE (TIG):

For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

Typing:

This position requires a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors).

Office Automation (OA):

This position requires experience using office automation systems, software practices and procedures.

For more information on qualifications please refer to OPM's Qualifications Standards.