Management and Program Analyst (Project Manager)

Internal Revenue Service; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Internal Revenue Service is seeking qualified candidates for the GS-14 level within Customer Account Services. The role emphasizes analyzing program operations, data, and processes to identify issues and opportunities for improvement.

Candidates will coordinate with stakeholders, evaluate performance, and communicate findings through reports and briefings. Federal experience is not strictly required, and diverse backgrounds are welcome.

Qualifications

• Specialized experience in analyzing program operations, data, or processes to identify issues and opportunities.
• Ability to apply evaluative methods to assess program performance and develop recommendations.
• Experience planning, coordinating, or supporting program or project initiatives.
• Ability to prepare reports and communicate findings to management and stakeholders.

Skills

Analytical skills

Data analysis

Process improvement

Reporting

Tools

Speech analytics

Job description

WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services - Customer Account Services REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE: GS-14: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal Service. Specialized experience must include:

• Analyzing program operations, processes, or data to identify issues, trends, deficiencies, or opportunities for improvement.
• Applying analytical and evaluative methods to assess program or organizational issues and develop recommendations or solutions.
• Planning, coordinating, or supporting the implementation of programs, projects, or organizational initiatives.
• Evaluating program or project performance, operational impacts, or organizational readiness to determine effectiveness and support program objectives.
• Coordinating with management, subject matter experts and stakeholders to resolve issues, and support program or project objectives.
• Preparing and delivering reports, briefings, and analytical summaries that clearly communicate findings, recommendations, program status, and operational impacts to management or stakeholders, while effectively presenting information and negotiating solutions using strong oral communication skills.
• Experience with a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative, relating to call center operations.
• Experience with Identifying, troubleshooting & elevating IT issues and providing executives and business organizations with emerging speech analytics data and analysis.

AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"

TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.