Management and Program Analyst (Workforce Management)

Customs and Border Protection; New York (NY); On-site; USD 88,000 - 137,000; Full time

Job summary

Customs and Border Protection in New York is seeking a Management and Program Analyst (Workforce Management) to advise on core process improvements and program implementation for workforce management. The position is located in the New York Field Office, with duties spanning policy development, studies, and technical assistance to strengthen homeland security operations.

The role supports leadership through analytical options, realignment proposals, and program enhancements tailored to local

Responsibilities

• Develop and recommend improvements in services; participate on teams/projects involved in redesigning, automating, and re-engineering of processes to meet varied and changing field office requirements.
• Develop policies, conduct special studies, and provide technical assistance to strengthen homeland security functions.
• Advise senior leaders (Director, Field Operations, Port Directors, and other field managers) on realignment and reorganizational proposals.
• GS Salary: see locality pay tables; position open under Fed Transition hiring path.

Job description

Management and Program Analyst (Workforce Management)

• Hiring Agency: Customs and Border Protection
• Department: Department of Homeland Security

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, New York Field Office, Mission Support Division, located in New York, NY. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Key Responsibilities

Joining Customs & Border Protection will allow you to use your expertise to provide management advice regarding the improvement and assessment of core processes and the implementation of programs and policies related to Workforce Management. This position starts at a salary of $88,005.00 (GS-11, Step 1) to $137,128.00 (GS-12, Step 10).

In this position, you will strengthen the Department's ability to perform homeland security functions by developing policies, conducting special studies, and providing technical assistance. Typical work assignments include: Developing and recommending improvements in services; participating on teams and/or projects involved in the redesigning, automating, and re-engineering of processes in order to meet the varied and changing requirements of the field office.

Researching and advising on significant personnel program changes or developments. Developing options that take advantage of special hiring authorities and programs when appropriate for local needs. Assisting the executive staff in the development of field office policy and recommends changes to improve service.

Advising the Director, Field Operations, Port Directors, and other field managers in formulating realignment and/or reorganization proposals related to improvement efforts in the core process in order to organize work in the most efficient and effective manner given local conditions. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $88005 – $137128/yr.

What is the application deadline?

Applications close on 2026-11-10.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-07 · Not affiliated with or endorsed by OPM or USAJOBS.gov