Supervisory Management & Program Analyst

U.S. Customs and Border Protection; Washington, Indianapolis, New Orleans (District of Columbia, IN, LA); On-site; USD 105,000 - 145,000; Full time

Job summary

U.S. Customs and Border Protection (CBP) seeks a skilled professional for a GS-14 level position with negotiable locations including Washington, Indianapolis, and New Orleans.

The role emphasizes coordinating complex programs, conducting analyses, and delivering technical advisory support, including cross‑functional team leadership and leadership briefing materials. Applicants must meet Time in Grade and residency requirements, with background investigations and CTAP/ICTAP considerations per the

Qualifications

• 1 year of specialized experience equivalent to the next lower grade level.
• Experience coordinating administrative or management programs across functional areas.
• Ability to conduct complex studies and analyses of program operations.

Responsibilities

• Coordinate, evaluate, and monitor staff workload, schedules, and resource requirements.
• Conduct studies and analyses of program operations, policies, and performance measures.
• Provide technical advice and analytical support to management.
• Lead or participate in cross-functional teams and coordinate project milestones.
• Prepare briefings, presentations, and reports for senior leadership.

Skills

Program coordination

Analytical studies

Briefings & reports

Cross-functional teamwork

Technical advisory

Job description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Mission Support Directorate, Executive Director/Front Office. Location is negotiable to the following locations:

• Washington, DC
• Indianapolis, IN
• New Orleans, LA

This announcement will be open for 5 business days OR until the first 50 applications have been received, whichever happens first.

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Coordinating, and evaluating administrative or management programs by planning, assigning, and monitoring staff workload, schedules, priorities, and resource requirements across assigned functional areas;
• Conducting complex studies and analyses of program operations, policies, procedures, and resource requirements by reviewing program data, operational practices, workflow, and organizational performance measures;
• Providing technical advice and analytical support to management on planning systems, management programs, policy implementation, and organizational improvement initiatives by interpreting higher-level guidance, legislation, executive orders, and departmental requirements;
• Leading or participating in cross-functional teams, studies, or task forces to analyze organizational challenges, coordinate program activities, and implement process improvements by coordinating stakeholder input, establishing project milestones, and tracking planning activities;
• Preparing briefings, presentations, reports, impact statements, and recommendations for senior leadership on complex program, policy, legislative, or operational issues by consolidating findings, reviewing proposed changes, and documenting management considerations.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/12/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.