Management and Program Analyst (Workforce Management)

Customs and Border Protection

El Paso (TX)

On-site

USD 62,000 - 97,000

Full time

3 days ago

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Job summary

Customs and Border Protection in El Paso, TX, is seeking a Management and Program Analyst (Workforce Management) to advise senior leadership on improving core business processes and to support the implementation of workforce programs and policies.

The role involves analyzing staffing and turnover data, redesigning workflows, and coordinating with stakeholders on personnel matters to meet mission needs. GS salary ranges from 61,722 to 97,087 per year with promotion potential to 116,362.

Qualifications

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Responsibilities

Joining Customs & Border Protection will allow you to use your expertise to provide management advice regarding the improvement and assessment of core processes and the implementation of programs and policies related to Workforce Management.
In this position, you will strengthen the Department's ability to perform homeland security functions by developing policies, conducting special studies, and providing technical assistance.
Typical work assignments include: Advising senior leadership on approaches to improve core business processes and operational efficiency within the field office.
Participating in the evaluation and redesign of organizational structures and workflows to meet changing mission requirements.
Recommending performance measures and tracking progress toward organizational goals to support decision-making.
Analyzing workforce data, including staffing levels and turnover rates, to inform recruitment strategies and resource allocation.
Administering employee recognition and appraisal programs, and coordinating with stakeholders to resolve personnel-related matters in accordance with established policies.

Job description

Management and Program Analyst (Workforce Management)

Hiring Agency: Customs and Border Protection
Department: Department of Homeland Security

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, El Paso Field Office, Mission Support Division, located in El Paso, Texas. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Key Responsibilities

Joining Customs & Border Protection will allow you to use your expertise to provide management advice regarding the improvement and assessment of core processes and the implementation of programs and policies related to Workforce Management. This position starts at a salary of $61,722.00 (GS-09, Step 1) to $97,087.00 (GS-09, Step 10) with promotion potential to $116,362.00 (GS-12, Step 10).

In this position, you will strengthen the Department's ability to perform homeland security functions by developing policies, conducting special studies, and providing technical assistance. Typical work assignments include: Advising senior leadership on approaches to improve core business processes and operational efficiency within the field office. Participating in the evaluation and redesign of organizational structures and workflows to meet changing mission requirements.

Recommending performance measures and tracking progress toward organizational goals to support decision-making. Analyzing workforce data, including staffing levels and turnover rates, to inform recruitment strategies and resource allocation. Administering employee recognition and appraisal programs, and coordinating with stakeholders to resolve personnel-related matters in accordance with established policies.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $61722 – $97087/yr.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.