Workforce Management & Process Improvement Analyst

Customs and Border Protection; El Paso (TX); On-site; USD 62,000 - 97,000; Full time

Job summary

Customs and Border Protection in El Paso, TX, is seeking a Management and Program Analyst (Workforce Management) to advise senior leadership on improving core business processes and to support the implementation of workforce programs and policies.

The role involves analyzing staffing and turnover data, redesigning workflows, and coordinating with stakeholders on personnel matters to meet mission needs. GS salary ranges from 61,722 to 97,087 per year with promotion potential to 116,362.

Qualifications

• Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Responsibilities

• Joining Customs & Border Protection will allow you to use your expertise to provide management advice regarding the improvement and assessment of core processes and the implementation of programs and policies related to Workforce Management.
• In this position, you will strengthen the Department's ability to perform homeland security functions by developing policies, conducting special studies, and providing technical assistance.
• Typical work assignments include: Advising senior leadership on approaches to improve core business processes and operational efficiency within the field office.
• Participating in the evaluation and redesign of organizational structures and workflows to meet changing mission requirements.
• Recommending performance measures and tracking progress toward organizational goals to support decision-making.
• Analyzing workforce data, including staffing levels and turnover rates, to inform recruitment strategies and resource allocation.
• Administering employee recognition and appraisal programs, and coordinating with stakeholders to resolve personnel-related matters in accordance with established policies.

Job description

Customs and Border Protection in El Paso, TX, is seeking a Management and Program Analyst (Workforce Management) to advise senior leadership on improving core business processes and to support the implementation of workforce programs and policies.

The role involves analyzing staffing and turnover data, redesigning workflows, and coordinating with stakeholders on personnel matters to meet mission needs. GS salary ranges from 61,722 to 97,087 per year with promotion potential to 116,362.