Supervisory Management and Program Analyst (Branch Chief)

U.S. Customs and Border Protection; Washington (District of Columbia); On-site; USD 144,000 - 187,000; Full time

Job summary

U.S. Customs and Border Protection in Washington, DC seeks a GS-14 level supervisor to oversee the Overseas Support Branch, preparing CBP personnel for international deployments and ensuring safety abroad.

This role requires strong leadership, budget oversight, and cross‑agency coordination to advance international programs and evacuations when needed. The incumbent will supervise staff, monitor compliance, and prepare reports for DHS and partner agencies, with a focus on domestic reintegration

Qualifications

• Experience leading a team and guiding priorities.
• Experience managing program resources and budgets.
• Ability to coordinate with internal and external partners.
• Ability to analyze complex program issues using sound judgment.
• Resume must clearly show how you meet the qualification requirements.

Responsibilities

• Provide supervision and direction to the Overseas Support Branch (OSB) operations.
• Prepare CBP employees for international deployments and assist families abroad.
• Coordinate with internal and external partners to support program objectives.
• Monitor health and safety of CBP personnel overseas and evacuations when needed.
• Develop reports, briefings, and manage budget, relocations, and travel compliance.

Skills

Supervision

Budget management

Stakeholder coordination

Policy analysis

Program management

Job description

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Operations Support, Mission Support Directorate, International Support Division, Overseas Support Branch located in Washington DC. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Duties

This position starts at a salary of $143,913.00 (GS-14, Step 1) to $187,093.00 (GS-14, Step 10). Typical duties include: Providing supervision and direction to the Overseas Support Branch (OSB) operations responsible for preparing CBP employees for international deployments, providing assistance to employees and their families while in foreign duty locations, and guiding them through the reintegration process during their return to the United States at the end of their tour; ensuring completion of mandatory requirements for pre-deployments, monitoring the health and safety of CBP employees overseas, resolving administrative issues that are unique to foreign assignments; and preparing and/or executing evacuations as necessary. Managing the relocation of personnel by tracking and monitoring the budget, closely coordinating with the relocation company, finance and operation divisions, and the employee, as well as managing travel noncompliance reports in conjunction with the Business Operations Office. Coordinating with internal offices, intra-and interagency partners including Department of Homeland Security and Department of State, external stakeholders, and foreign partners to resolve issues, support employee overseas processing, facilitating information sharing, and advancing program objectives; providing oversight of the National Security Decision Directive (NSDD)-38 and Domestic Employees Teleworking Overseas (DETO) programs and staffing of Foreign Service Nationals and Locally Employed Staff. Reviewing and analyzing new and developing policies on international administrative issues that may impact foreign assignments; preparing recurring, and ad-hoc reports and briefing materials; regularly reviewing reports for accuracy; responding timely to taskers and requests for information and holding team accountable for timely, accurate, and consistent reporting of information. Planning, assigning, and reviewing work performed by subordinate staff; establish priorities; monitoring workload and ensuring timely completion of program activities; providing direct ongoing employee feedback and support; providing technical guidance; rewarding high performing employees and addressing poor performance.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR

• 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR
• 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Requiremennts

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This position is not covered under the bargaining unit. This vacancy has a local commuting area requirement, as defined below: The area surrounding the duty station by which people reasonably travel back and forth from home to work; Or The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; Or if applicable For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes. For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered the duty location of record for commuting area purposes.

Qualifications

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Leading or supervising a team by planning, assigning, and reviewing work; setting priorities; monitoring workload; providing guidance and feedback; and ensuring timely, accurate completion of program activities. Managing, monitoring, or tracking program resources, budgets, relocations, administrative actions, or related operational requirements; reviewing reports or submissions for accuracy, completeness, or compliance; and coordinating with other offices to support efficient processes. Identifying, analyzing, and resolving complex or unusual program issues using sound judgment, discretion, adaptability, and effective decision-making in high-pressure environments. Coordinating with internal and external partners, stakeholders, or leadership officials to build effective working relationships, resolve issues, support program operations, and advance organizational goals.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/09/2026.