Management Analyst – Travel Support

Harkcon; Washington; Hybrid; USD 85,000 - 90,000; Full time

Job summary

Harkcon is seeking a Management Analyst to provide high-level administrative and operational support to the Travel Support Team within the NNSA's Office of Business Solutions in Washington, DC. The role requires a Bachelor’s degree and at least 5 years of professional experience in a fast-paced federal environment.

The candidate will handle travel policy inquiries, train staff on travel systems, and manage travel documentation in Concur, FTMS, and MyServices, coordinating with DOS and other

Qualifications

• Bachelor’s degree and a minimum of 5 years of relevant professional experience.
• Must be able to obtain and maintain a favorable Public Trust determination.
• Experience with Microsoft Office applications, especially Excel, Outlook, and Word, and the ability to work independently.

Responsibilities

• Receive and respond to calls, emails, DAYS inquiries, and travel portal tickets regarding travel policies and issues.
• Provide staff training on travel-related topics and electronic travel systems.
• Research and follow up on travel authorizations and vouchers that fail audits to resolve issues.

Skills

Microsoft Office suite

Strong organizational skills

Strong communication

Problem-solving

Document management

Education

Bachelor’s degree

Tools

Concur

FTMS

MyServices

STARS

Citibank travel portal

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Management Analyst – Travel Support

Salaried Full Time Clerical DC, US

4 days ago Requisition ID: 1221

Salary Range: $85,000.00 To $90,000.00 Annually

Location : Washington, DC (James Forrestal Building). Remote work may be approved by the Government following completion of initial training but is not guaranteed.

Clearance: Must be able to obtain and maintain a favorable Public Trust determination.

Education/Experience: Bachelor’s degree and a minimum of 5 years of relevant professional experience.

Harkcon is seeking a Management Analyst to provide high-level administrative and operational support to the Travel Support Team within the National Nuclear Security Administration's (NNSA) Office of Business Solutions in Washington, DC. The team provides travel-related support services across NNSA.

Harkcon employees are expected to function as an integral part of the client's team, demonstrating professionalism, collaboration, accountability, and a commitment to supporting the agency's mission.

Key Responsibilities:

• Receive and respond to calls, emails, DAYS inquiries, and NA-NA-BS Travel Portal tickets concerning travel policies, procedures, and problem resolution.
• Provide NNSA staff training on travel-related topics, including electronic travel systems.
• Research and follow up on travel authorizations and vouchers that fail audits to resolve procedural issues and disputes.
• Prepare travel documentation and enter relevant information into Concur, FTMS, and MyServices.
• Prepare travel reports using Concur, FTMS, MyServices, STARS, and the Citibank travel credit card portal.
• Process country clearances through DOS MyServices and coordinate required approvals and completion steps in FTMS.
• Provide input to develop and update NA-NA-HR Standard Operating Procedures to keep information current.
• Assist government travel credit card holders with report and voucher reconciliation, credit limit increases when warranted, and PIN resets.
• Provide rotational onsite customer assistance at NNSA Headquarters in Washington, DC, and coordinate with NA-BS.
• Provide team lead support to coordinate contractor travel team workload and address daily issues and problems.

Required Qualifications:

• Minimum of 5 years of relevant professional experience in administrative, operational, analytical, or program support.
• Must be able to obtain and maintain a favorable Public Trust determination.
• Demonstrated proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, with the ability to work independently using these tools.
• Experience working in a fast-paced, professional environment with established policies and procedures.
• Strong organizational, communication, problem-solving, and document management skills.
• Ability to work onsite in Washington, DC.

Preferred Qualifications:

• Experience supporting DOE, NNSA, DoD, or other federal agencies.
• Familiarity with federal travel regulations, policies, and procedures.
• Experience using federal travel management systems, such as Concur, FTMS, or MyServices.
• Experience processing travel authorizations, vouchers, and resolving travel-related issues.

Harkcon, Inc. is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age