Management Analyst I

State of Maine; United States; Hybrid; USD 45,000 - 63,000; Full time

Benefits offered by this job

Health Insurance Coverage

13 paid holidays

Sick leave

Vacation leave

Retirement plan

Job summary

The Maine Public Utilities Commission's Emergency Services Communication Bureau is seeking a Systems Coordinator (Management Analyst I) to manage statewide 9-1-1 databases and support office functions. This role involves analyzing activities, preparing reports, and recommending policy changes, with extensive interaction with municipal officials, emergency providers, and the public.

Under limited supervision, you will work with the Deputy Director to improve procedures, maintain system

Qualifications

• Six years of education, training, and/or experience in improving organizational systems.
• Experience analyzing and reporting on system performance is preferred.
• Ability to communicate with municipal officials and service providers.

Responsibilities

• Researches and resolves 9-1-1 location discrepancy reports.
• Analyzes system operations and prepares statistical reports.
• Develops manuals outlining responsibilities of municipalities and providers.
• Prepares official correspondence and updates the ESCB website.
• Coordinates public education materials for PSAPs.

Skills

Data analysis

Report writing

Stakeholder communication

Policy analysis

Tools

CMS (Case Management System)

Job description

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Public Utilities Commission
Emergency Services Communications Bureau
Job Title: Systems Coordinator ( Management Analyst I)

Code: 0392

Location: Augusta, Maine (Hybrid Work Schedule Available)

Opening Date: September 23, 2026

Closing Date: October 8, 2026

The Maine Public Utilities Commission is seeking a qualified applicant to fill the position of Systems Coordinator in the Emergency Services Communication Bureau (ESCB).

About Us

Maine’sEmergency Services Communication Bureau (ESCB)is the state agencyresponsible for9-1-1 in Maine and provides the communication network and dispatch protocols, administers training, and develops the system elements and standards necessary for providing 9-1-1 service across Maine.

Job Description:

This is professional services work involving management of the statewide 9-1-1 system databases, supporting office functions, and external communications of the Emergency Services Communication Bureau (ESCB). Responsibilities include analyzing activities and work problems, summarizing findings, preparing reports, and recommending changes in policies, procedures, or practices related to the administration of 9-1-1 databases and communications. Work includes extensive direct, personal contact with municipal officials, emergency service providers, telecommunications providers, contractors, and the public on a variety of technical and related issues. Work is performed under limited supervision under the direction of the Deputy Director.

Why This Role is Exciting

Your role as the Systems Coordinator willallow you to become an integral member of an experienced purpose-drive team that dedicates their time to ensuring every 9-1-1 call is routed correctly, answered professionally, correctly dispatched, and ultimately that people across Maine receive the appropriate help in an emergency. On a daily basis, you will be connecting the resources, the organizations, and the people that make this happen. Even if new to the 9-1-1 community, this position provides an opportunity to learn about our state’s emergency response system and could be a step toward additional opportunities.

Typical Duties include:

• Researches and resolves 9-1-1 location discrepancy reports. Assists Database Manager with reports and analysis of system operations.
• Conducts management review of Bureau rules compliance by telephone companies through research and develops statistical document ation and reports.
• Develops and updates manuals in order to outline responsibilities of municipalities and telephone companies’ participation in the 9-1-1 system.
• Prepares and tracks official correspondence from ESCB. Makes content changes to organization website.
• Coordinates public education material and equipment for supplying Public Safety Answering Points (PSAPs).
• Serves as the Recorder for 9-1-1 Advisory Council.
• Serves as Preservation of State Government Records representative for ESCB.

Minimum Requirements: (Entry level knowledge, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).

• Six (6) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.

Light Work: Lifting up to 25 pounds maximum, with frequent lifting of objects around 10 pounds.

Addtional Preferred Exeprience/Skills:

• Website design and programming through InforME or other programs
• Familiarity with Maine Public Utilties Commission Case Managerment System (CMS)
• Work experience in 9-1-1 and/or public safety

Salary and Benefits:

Range 21 ($ 44,803.20 - $62,691.0)

2.5% Recruitment Retention Stipend offered

Benefits:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,996.70-$12,937.34 annual value), depending on salary. Use this chart to find the premium costs (https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maine.gov%2Fbhr%2Foeh%2Fbenefits%2Fsom-health-plan%2Fpremium-rates&data=04%7C01%7CMeghan.Jellison%40maine.gov%7C883b6efb0f594829332108d9bb182364%7C413fa8ab207d4b629bcdea1a8f2f864e%7C0%7C0%7C637746534616178864%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=X4Bbmjj0Zm0NX9jGAp%2F77R8TX9NZMk9PDe%2FmWVYS2ws%3D&reserved=0)for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements (https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maine.gov%2Fbhr%2Foeh%2Fbenefits%2Fhealth-premium-credit&data=04%7C01%7CMeghan.Jellison%40maine.gov%7C883b6efb0f594829332108d9bb182364%7C413fa8ab207d4b629bcdea1a8f2f864e%7C0%7C0%7C637746534616178864%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=iqgPu7XztLOdABRnT%2BDzF%2BsqmxRWXtSOlz5bQN5vdJo%3D&reserved=0).
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums.
• Retirement Plan – The State of Maine contributes 13.16 % of payto the Maine Public Employees Retirement System (MainePERS), on behalf of the employee for this position.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office (https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstudentaid.gov%2Fmanage-loans%2Fforgiveness-cancellation%2Fpublic-service&data=04%7C01%7CMeghan.Jellison%40maine.gov%7Cbb2825cbfcfa4d83a83308d98ff7ee5d%7C413fa8ab207d4b629bcdea1a8f2f864e%7C0%7C0%7C637699117283897832%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8PlxTTY7fEaXM9bLL2nynPheTSjgluw3NeqD44GZ%2Bgc%3D&reserved=0).
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act (https://www.maine.gov/bhr/state-employees/rules-policies/policy-practices-manual/Employee-Rights-and-Responsibilities-Federal).
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in aMaineSaves457(b) account through payroll deductions.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/)

The Maine Public Utilities is an Equal Opportunity/Affirmative Action employer. We provide reasonable accommodations to qualified individuals with disabilities upon request.

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