Public Service Manager II - Info Tech Management Analyst

MaineGuide; Augusta (ME); Hybrid; USD 86,000 - 122,000; Full time

Benefits offered by this job

Health Insurance Coverage

Retirement Plan

Paid holidays

Vacation leave

Job summary

MaineIT is seeking a Technology Policy and Programs Manager in Augusta to lead policy and program delivery across digital accessibility, IT policy, and procurements. You will engage stakeholders, set performance expectations, and coach staff within the Office of Information Technology.

The role requires guiding multiple service delivery functions, managing compliance with WCAG/DOJ-ADA, and communicating changes to partners both inside and outside the enterprise.

Qualifications

• Seven years of progressively responsible experience in application system analysis or programming with supervisory exposure.
• Bachelor’s Degree plus three years in a similar role with supervisory experience.
• Master’s Degree plus one year of experience in analysis with supervisory duties.

Responsibilities

• Update OIT policies and oversee the Policy Team.
• Coordinate accessibility resources and reviews.
• Review digital accessibility waivers and policies.
• Maintain outreach to internal and external stakeholders.
• Develop training content on digital accessibility.

Skills

Policy development

Digital accessibility

Stakeholder engagement

Project management

Communication skills

Matrix management

Education

Bachelor's Degree

Master's Degree

Tools

Trusted Tester certification

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Office of Information Technology

-Anticipated Vacancy-

Opening Date:September 28, 2026

Closing Date:October 09, 2026

Grade / Admin Unit:31 / Confidential

Job Class Code:MH31
Salary: $85,891.52- $121,630.08*/Annually (*includes a 10% recruitment and retention stipend)
Position Number: 004250181

Location: Augusta

Telework:Partial/ Hybrid, with management approval,based upon completion of probationary period. All telework must be performed in the State of Maine.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

DESCRIPTION: The primary focus of the Public Service Manager series is to administer statewide policies or programs, and to directly manage and oversee operating, support or administrative functions of an agency or agency subdivision with differing levels of scope, accountability and complexity.

This position, Technology Policy and Programs Manager, will engage stakeholders on delivery of programs whole setting performance expectations for staff inclusive of coaching and support. While this role will be key in a number of different program service delivery functions (Digital Accessibility for all Executive Branch entities and associated policy waivers, IT Policy Development including IT Policy involving Procurements, OIT Internships, FOAA, E-Discovery, IT Procurement) within OIT impacting Executive Branch agencies at various stages among other key stakeholders.

All candidates must reside in the State of Maine and have reasonable means to be in person and available for regular office hours in Augusta Maine.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

• Practice Customer-focus, ensuring that our customers are heard and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

RESPONSIBILITIES:

• Update OIT Policies and over see the Policy Team
• Coordinate Accessibility Resources for reviews
• Managing Digital Accessibility Resources available
• Review Digital Accessibility Waivers, Scans for Digital Accessibility vulnerabilities related to IT Policies for the State of Maine
• Maintain Accessibility Communication to the internal and external stakeholders
• Review Procurements related to Digital Accessibility policy
• Manage documentation/record keeping on Digital Accessibility in Workflows
• Produce updates and periodic Communications on changes
• Maintain Training Content for State of Maine staff and external stakeholders
• Update Digital Accessibility Websites and Materials
• Create and Conduct Training on Digital Accessibility for enterprise purposes.
• Provide Remediation Consultations related to Digital Accessibility

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of state-of-the-art and emerging information technology including networking, telecommunications, platforms, operating systems, integration, and security related to digital accessibility under WCAG and Department of Justice/ADA requirements.
• Knowledge of enterprise infrastructure management programs theories and practices.
• Knowledge of systems development methodologies and technologies.
• Knowledge of project management tools and techniques and their application in team and customer settings.
• Ability to evaluate information technology systems for achieving digital accessibility standards meeting WCAG and DOJ/ADA requirements.
• Ability to evaluate equipment for integration and compatibility with State systems and to meet the needs of State agencies involving digital accessibility.
• Ability to measure and attain the satisfaction of the agency's customers, and to gain support for new ideas to meet digital accessibility objective as well as determine IT Policy compliance with Digital Accessibility.
• Ability to plan, prioritize, direct and evaluate the operations of a complex, multi-faceted information technology service organization on behalf of its customers.
• Ability to achieve process improvement while leading others towards a shared objective.
• Ability to communicate effectively, both orally and in writing.
• Ability to work in a matrix management structure influencing outcomes without having line management authority.
• Ability to work with others to articulate a strategic direction and build support for long term vision and change.

MINIMUM QUALIFICATIONS:

Seven (7) years of progressively responsible experience in application system analysis and/or programming including a minimum of one (1) year in a working supervisor role with direct experience managing time, attendance and performance - OR- a Bachelor’s Degree and three (3) years of progressively responsible experience in application system analysis including a minimum of one (1) year in a working supervisor role with direct experience managing time, attendance and performance -OR- a Master’s Degree and one (1) year of progressively responsible experience in application systems analysis while serving in a working supervisor role with direct experience managing time, attendance and performance.

Preferred Qualifications:

• Candidates with Certification of DHS Trusted Tester is preferred.
• Expertise with managing a digital accessibility service under a contractual agreement. https://www.section508.gov/test/trusted-tester/

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—\"Dirigo\" or \"I lead\"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance– Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage– The State of Maine pays 85%-100%of employee-only premiums($11,857.68-$13,950.24annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan– The State of Maine contributes 18.86% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program– Navigate challenging work and life situations with our employee assistance program.
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation– Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.