Management Analyst I

Quasi-Independent Agencies; United States; Hybrid; USD 45,000 - 63,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Gym Membership Reimbursement

Flexible Spending Accounts

Parental leave

Job summary

Maine Public Utilities Commission's Emergency Services Communications Bureau is seeking a Systems Coordinator (Management Analyst I) in Augusta, ME. Hybrid work schedule available as you manage statewide 9-1-1 system databases, support office functions, and handle external communications under limited supervision.

You will analyze activities, prepare reports, and propose policy changes while coordinating with municipal officials, emergency providers, telecoms, contractors, and the public to

Qualifications

• Six (6) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.
• Light Work: Lifting up to 25 pounds maximum, with frequent lifting of objects around 10 pounds.

Responsibilities

• Researches and resolves 9-1-1 location discrepancy reports.
• Assists Database Manager with reports and analysis of system operations.
• Conducts management review of Bureau rules compliance by telephone companies through research and develops statistical documentation and reports.
• Develops and updates manuals outlining responsibilities of municipalities and telephone companies’ participation in the 9-1-1 system.
• Prepares and tracks official correspondence from ESCB; updates organization website content.
• Coordinates public education material and equipment for supplying Public Safety Answering Points (PSAPs).
• Serves as the Recorder for 9-1-1 Advisory Council.
• Serves as Preservation of State Government Records representative for ESCB.

Job description

Public Utilities Commission Emergency Services Communications Bureau

Job Title: Systems Coordinator (Management Analyst I) Code: 0392

Location: Augusta, Maine (Hybrid Work Schedule Available)

Opening Date: September 23, 2026

Closing Date: October 8, 2026

About Us

Maine’s Emergency Services Communication Bureau (ESCB) is the state agency responsible for 9-1-1 in Maine and provides the communication network and dispatch protocols, administers training, and develops the system elements and standards necessary for providing 9-1-1 service across Maine.

Job Description

This is professional services work involving management of the statewide 9-1-1 system databases, supporting office functions, and external communications of the Emergency Services Communication Bureau (ESCB). Responsibilities include analyzing activities and work problems, summarizing findings, preparing reports, and recommending changes in policies, procedures, or practices related to the administration of 9-1-1 databases and communications. Work includes extensive direct, personal contact with municipal officials, emergency service providers, telecommunications providers, contractors, and the public on a variety of technical and related issues. Work is performed under limited supervision under the direction of the Deputy Director.

Why This Role is Exciting

Your role as the Systems Coordinator will allow you to become an integral member of an experienced purpose‑drive team that dedicates their time to ensuring every 9-1-1 call is routed correctly, answered professionally, correctly dispatched, and ultimately that people across Maine receive the appropriate help in an emergency. On a daily basis, you will be connecting the resources, the organizations, and the people that make this happen. Even if new to the 9-1-1 community, this position provides an opportunity to learn about our state’s emergency response system and could be a step toward additional opportunities.

Typical Duties

• Researches and resolves 9-1-1 location discrepancy reports.
• Assists Database Manager with reports and analysis of system operations.
• Conducts management review of Bureau rules compliance by telephone companies through research and develops statistical documentation and reports.
• Develops and updates manuals in order to outline responsibilities of municipalities and telephone companies’ participation in the 9-1-1 system.
• Prepares and tracks official correspondence from ESCB. Makes content changes to organization website.
• Coordinates public education material and equipment for supplying Public Safety Answering Points (PSAPs).
• Serves as the Recorder for 9-1-1 Advisory Council.
• Serves as Preservation of State Government Records representative for ESCB.

Minimum Requirements

• Six (6) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.
• Light Work: Lifting up to 25 pounds maximum, with frequent lifting of objects around 10 pounds.

Addtional Preferred Exeprience/Skills

• Website design and programming through InforME or other programs
• Familiarity with Maine Public Utilties Commission Case Managerment System (CMS)
• Work experience in 9-1-1 and/or public safety

Salary and Benefits

Range 21 ($44,803.20 - $62,691.0) 2.5% Recruitment Retention Stipend offered

Benefits

• No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime‑exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,996.70-$12,937.34 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums.
• Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee for this position.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre‑tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

Contact Information

For more information or questions, please contact Michelle Palmer, Public Utilities Commission, at [e-mail] or 207-287-1386. Information provided during the application, interview and selection process will be verified. The Maine Public Utilities is an Equal Opportunity/Affirmative Action employer. We provide reasonable accommodations to qualified individuals with disabilities upon request. If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.