Public Service Manager II - Info Tech Management Analyst

Department of Administrative and Financial Services; Augusta (ME); Hybrid; USD 86,000 - 122,000; Full time

Benefits offered by this job

Health insurance

13 paid holidays

Retirement plan

Dental insurance

Parental leave

Job summary

The Department of Administrative and Financial Services in Augusta, ME, seeks a Technology Policy and Programs Manager for the Maine Office of Information Technology. You will lead policy development, oversee Digital Accessibility, and coordinate with Executive Branch agencies to set expectations and coach staff.

Responsibilities include WCAG/DOJ-ADA compliance, IT policy procurements, and training for state personnel, with hybrid telework after probation and in-state location requirements.

Qualifications

• Seven years of progressively responsible experience in application system analysis and/or programming with supervisory work.
• Bachelor’s Degree with three years in a supervisory role in related IT work.
• Master’s Degree with one year in a supervisory role in related IT work.

Responsibilities

• Update OIT policies and oversee the Policy Team.
• Coordinate Accessibility Resources for reviews.
• Review Digital Accessibility policies and waivers for vulnerabilities related to IT policies.
• Maintain training content for State of Maine staff and external stakeholders.
• Provide remediation consultations related to Digital Accessibility.

Skills

Policy development

Digital Accessibility

Stakeholder engagement

Project management

IT policy compliance

Education

Bachelor's Degree in related field

Master's Degree in related field

Tools

Policy management tools

Job description

Office of Information Technology -Anticipated Vacancy- Opening Date: September 28, 2026 Closing Date: October 09, 2026 Grade / Admin Unit: 31 / Confidential Job Class Code: MH31 Salary: $85,891.52 - $121,630.08*/Annually (*includes a 10% recruitment and retention stipend) Position Number: 004250181 Location: Augusta Telework: Partial/ Hybrid, with management approval, upon completion of probationary period. All telework must be performed in the State of Maine. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

DESCRIPTION

The primary focus of the Public Service Manager series is to administer statewide policies or programs, and to directly manage and oversee operating, support or administrative functions of an agency or agency subdivision with differing levels of scope, accountability and complexity. This position, Technology Policy and Programs Manager, will engage stakeholders on delivery of programs whole setting performance expectations for staff inclusive of coaching and support. While this role will be key in a number of different program service delivery functions (Digital Accessibility for all Executive Branch entities and associated policy waivers, IT Policy Development including IT Policy involving Procurements, OIT Internships, FOAA, E-Discovery, IT Procurement) within OIT impacting Executive Branch agencies at various stages among other key stakeholders. All candidates must reside in the State of Maine and have reasonable means to be in person and available for regular office hours in Augusta Maine. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus, ensuring that our customers are heard and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

RESPONSIBILITIES

Update OIT Policies and over see the Policy Team Coordinate Accessibility Resources for reviews Managing Digital Accessibility Resources available Review Digital Accessibility Waivers, Scans for Digital Accessibility vulnerabilities related to IT Policies for the State of Maine Maintain Accessibility Communication to the internal and external stakeholders Review Procurements related to Digital Accessibility policy Manage documentation/record keeping on Digital Accessibility in Workflows Produce updates and periodic Communications on changes Maintain Training Content for State of Maine staff and external stakeholders Update Digital Accessibility Websites and Materials Create and Conduct Training on Digital Accessibility for enterprise purposes. Provide Remediation Consultations related to Digital Accessibility

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of state-of-the-art and emerging information technology including networking, telecommunications, platforms, operating systems, integration, and security related to digital accessibility under WCAG and Department of Justice/ADA requirements. Knowledge of enterprise infrastructure management programs theories and practices. Knowledge of systems development methodologies and technologies. Knowledge of project management tools and techniques and their application in team and customer settings. Ability to evaluate information technology systems for achieving digital accessibility standards meeting WCAG and DOJ/ADA requirements. Ability to evaluate equipment for integration and compatibility with State systems and to meet the needs of State agencies involving digital accessibility. Ability to measure and attain the satisfaction of the agency's customers, and to gain support for new ideas to meet digital accessibility objective as well as determine IT Policy compliance with Digital Accessibility. Ability to plan, prioritize, direct and evaluate the operations of a complex, multi-faceted information technology service organization on behalf of its customers. Ability to achieve process improvement while leading others towards a shared objective. Ability to communicate effectively, both orally and in writing. Ability to work in a matrix management structure influencing outcomes without having line management authority. Ability to work with others to articulate a strategic direction and build support for long term vision and change.

MINIMUM QUALIFICATIONS

Seven (7) years of progressively responsible experience in application system analysis and/or programming including a minimum of one (1) year in a working supervisor role with direct experience managing time, attendance and performance - OR- a Bachelor’s Degree and three (3) years of progressively responsible experience in application system analysis including a minimum of one (1) year in a working supervisor role with direct experience managing time, attendance and performance -OR- a Master’s Degree and one (1) year of progressively responsible experience in application systems analysis while serving in a working supervisor role with direct experience managing time, attendance and performance.

Preferred Qualifications

Candidates with Certification of DHS Trusted Tester is preferred. Expertise with managing a digital accessibility service under a contractual agreement. https://www.section508.gov/test/trusted-tester/

CONTACT INFORMATION

For more information or questions specific to the position, please contact [e-mail] The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

Benefits of working for the State of Maine

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State of Maine contributes 18.86% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full‑time.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.