Public Service Manager II

Department of Administrative and Financial Services; Maine; Hybrid; USD 90,000 - 127,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

13 paid holidays

Vacation leave accrual

Job summary

The Department of Administrative and Financial Services seeks a Public Service Manager to lead statewide application support programs and supervise multiple teams. You will manage budgets, vendor relationships, and policy compliance while aligning IT initiatives with agency goals.

Ideal candidates bring extensive experience in program administration, governance, andStrategic planning, with a track record of delivering complex IT solutions in a public sector setting.

Qualifications

• Seven years of progressively responsible experience in application system analysis and supervision.
• Experience developing and managing statewide IT programs and budgets.
• Preference for experience with vendor management and systems development lifecycle.

Responsibilities

• Oversee application support for multiple departments and manage IT budgets.
• Collaborate with cross‑functional teams to evaluate technology requests and procurements.
• Direct and mentor staff, ensuring quality technology service delivery and strategic alignment.

Skills

Program management

Leadership

Budgeting

Vendor management

IT governance

Strategic planning

Communication

Education

Bachelor's degree

Tools

Project management tools

SDLC knowledge

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Office of Information Technology Opening Date: September 28, 2026 Closing Date: October 09, 2026 Grade / Admin Unit: 32 / Confidential Job Class Code: MH32 Salary: $89,552.32 - $ 126,526.40/Annually (*includes a 10% recruitment and retention stipend) Position Number: 004250632 Location: Augusta Telework: Partial/ Hybrid, with management approval, upon completion of probationary period. All telework must be performed in the State of Maine. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

JOB DESCRIPTION

The primary focus of the Public Service Manager series is to administer one or more statewide policies or programs, and to directly manage and oversee operating, support or administrative functions of an agency or agency subdivision with differing levels of scope, accountability and complexity. The manager implements program policies and initiatives in support of agency goals and objectives established by executive management. The manager may be a member of the agency’s senior management team. Supervision is exercised over a variety of personnel and work is performed under administrative direction. Positions in this classification may direct at least two major programs or manage a small to medium division. The programs are established by statute, regulation, grant, agency mission, but the scope of the program is not well defined and it is the responsibility of the manager to develop the parameters. The manager at this level requires substantial experience and seasoning in the program areas managed or post‑graduate education plus experience. Work involves managing the development of technical guidelines, regulations, policies and other materials; directing and performing staff support activities in the areas of financial, human resource, legal, and technology; approving fiscal transactions within set limits; and/or providing daily program administration of a variety of activities. The impact of the program managed has a small to medium relative relationship to the overall mission of the organization and the manager may contribute to and provide substantive advice on programs managed. Examples of working titles at this level may be Administrative Services, Agency Technology or Information Systems, Division, or Program Service Managers.

MaineIT embraces the following core values (C.A.R.E.) Customer-Focus – Ensuring our customers are heard and their needs are met. Accountability – Holding ourselves to a high standard through transparency with stakeholders. Responsiveness – Providing timely updates in a proactive manner. Empathy – Delivering people‑focused services with emotional intelligence.

WHAT'S IN IT FOR YOU

This engaging and challenging work will provide the selected candidate with an opportunity to become a trusted IT advisor to the agencies MaineIT serves, as well as lead multiple development teams that are responsible for supporting those agencies’ application needs. Put your skills and experience to the test, while gaining an understanding of complex systems, crafting robust solutions to a variety of IT challenges, and collaborating with a cross‑section of users, vendors, and other IT staff.

RESPONSIBILITIES

The PSMII will be responsible for managing all application support efforts for the Dept. of Corrections, Dept. of Public Safety, and Dept. of Veterans and Emergency Management Services. Those responsibilities will include, but not limited to: managing OIT resources assigned, collaborating with the Department/customer to evaluate technology requests and procurements, and managing the IT Application Support budgets for the Departments. The PSMII will also engage with other OIT teams to ensure quality technology service delivery to the Departments as OIT makes strategic changes in our technology service delivery models.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Knowledge Enterprise application development methodologies, tools, and lifecycle management.
• IT governance, standards, and policies, including security and compliance frameworks.
• Strategic planning and long‑range IT forecasting.
• Budget development and financial management for IT projects and operations.
• Project management principles (e.g., Agile, Waterfall, hybrid models).
• Organizational change management and business process improvement.
• Vendor and contract management in a technology context. (e.g. IT Procurement)
• Public sector IT operations and regulatory environment (if applicable to the agency).

• Leadership and team management, including hiring, mentoring, and performance management.
• Stakeholder engagement and relationship building with business and technical partners.
• Negotiation and conflict resolution, especially in cross‑functional or high‑stakes environments.
• Analytical thinking to assess business needs and translate them into technical solutions.
• Effective communication, both written and verbal, for technical and non‑technical audiences.
• Decision‑making under uncertainty, especially in complex or controversial situations.
• Presentation and public speaking, including preparing educational or informational materials.

• Act on behalf of executive leadership and represent the organization in high‑level discussions.
• Manage multiple teams and projects simultaneously across diverse technical domains.
• Align IT initiatives with business goals and ensure delivery of value‑added services.
• Forecast and plan for future technology needs, including staffing and infrastructure.
• Develop and enforce standards and best practices across application teams.
• Lead innovation and modernization efforts in application development and support.
• Navigate political and organizational dynamics to achieve consensus and drive results.

MINIMUM QUALIFICATIONS

Seven (7) years of progressively responsible experience in application system analysis and/or programming including a minimum of one (1) year in a working supervisor role -OR- a Bachelor’s Degree and three (3) years of progressively responsible experience in application system analysis including a minimum of one (1) year in a working supervisor role -OR- a Master’s Degree and one (1) year of progressively responsible experience in application systems analysis in a working supervisor role. Special preference will be given to individuals who have experience in: Developing applications within the Systems Development Lifecycle framework Technology Oversight of vendors and their applications.

CONTACT INFORMATION

For more information or questions specific to the position, please contact: [e-mail] The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

BENEFITS OF WORKING FOR THE STATE OF MAINE

• No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day.
• We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work‑Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime‑exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee‑only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee‑only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee‑only dental premiums ($365.28 annual value).
• Retirement Plan – The State of Maine contributes 18.86% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre‑tax to help pay for out‑of‑pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty‑two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre‑tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
• Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full‑time.
• There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills.
• Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness.

We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.