Managed Services Tech I: Remote Support & Network

Abacus Technologies; Mobile (AL); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

4 weeks PTO

Cell phone allowance

Overtime pay

Flexible hours

Summer half day Fridays

Community service days

BCBS insurance

401k matching

Job summary

Abacus Technologies, headquartered in Birmingham, AL, seeks a Managed Services Technician I to diagnose, troubleshoot, and resolve technical issues for managed service clients. The role involves remote or onsite support, clear client communications, and contributing to team problem solving in a fast-paced environment.

Key duties include acknowledging requests, assessing issues, configuring software, supporting LANs and server tasks, and performing routine maintenance.

Qualifications

• Experience supporting Windows desktop/server environments.
• Familiarity with Office 365 and AD services.
• Basic network concepts (DHCP, DNS, IP, Ethernet).
• Knowledge of security standards (NIST, CIS, HIPAA, CMMC) and endpoint protection.

Responsibilities

• Acknowledge and triage client support requests.
• Diagnose, troubleshoot, and resolve technical issues remotely or onsite.
• Provide desktop support and software configuration.
• Support LANs and Internet connectivity.
• Provide server support and routine maintenance.
• Perform basic admin tasks (domain renewals, SSL renewals).
• Handle file backups and licensing tasks.
• Meet KPI metrics for IT/helpdesk outputs.
• Assist with internal and client projects.
• Troubleshoot hardware and software component failures.

Skills

Windows Desktop OS

Microsoft Office Apps

Windows Server OS

Active Directory Services

Office 365 Cloud Services

Firewall, Routing & Switches

DHCP/DNS/IP/Ethernet basics

Anti-Virus/Endpoint Protection

Security standards (NIST/CIS/HIPAA/CMM

Strong communication & problem solving

Fast-paced, agile adaptability

Job description

Abacus Technologies, headquartered in Birmingham, AL, seeks a Managed Services Technician I to diagnose, troubleshoot, and resolve technical issues for managed service clients. The role involves remote or onsite support, clear client communications, and contributing to team problem solving in a fast-paced environment.

Key duties include acknowledging requests, assessing issues, configuring software, supporting LANs and server tasks, and performing routine maintenance.