Managed Services Delivery Manager

Cold Sun Enterprise; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Cold Sun is seeking a Managed Services Delivery Manager to own client relationships, SLA performance, and ongoing delivery across our managed-services portfolio.

In this remote-first, full-time/contract role, you will coordinate releases, manage support backlogs, and drive continuous improvement and renewals across multiple accounts. Strong communication and organizational skills are essential for success.

Qualifications

• 5+ years in delivery or service management.
• Experience with managed-services or support operations.
• Strong organizational and communication skills.

Responsibilities

• Own client relationships and SLA performance.
• Manage release schedules and support backlogs.
• Coordinate resources across multiple accounts.
• Drive continuous improvement and renewals.

Skills

Delivery management

Client relationships

SLA management

Release planning

Stakeholder communication

Job description

Managed Services Delivery Manager

Remote-first

Full-time / Contract

About The Role

What You'll Do at Cold Sun

The Managed Services Delivery Manager owns client relationships, SLAs, and continuous delivery across Cold Sun's managed-services portfolio.

Responsibilities

• Own client relationships and SLA performance
• Manage release schedules and support backlogs
• Coordinate resources across multiple accounts
• Drive continuous improvement and renewals

Qualifications

• 5+ years in delivery or service management
• Experience with managed-services or support operations
• Strong organizational and communication skills

Managed Services Practice