Service Delivery Manager (Fully Remote)

Not Specified; United States; A distancia; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first

Career growth

Descripción de la vacante

Not Specified, a managed services provider delivering technology solutions, is seeking a Client-focused Service Delivery Manager to oversee service performance and strengthen client relationships.

The role is fully remote with Australia-based operations; you will lead service reviews, monitor SLAs, and coordinate technical teams to ensure high-quality outcomes and customer satisfaction.

Formación

• 3-6 years of service delivery or IT account management experience.
• Strong ITSM knowledge and client governance skills.

Responsabilidades

• Lead service reviews, monitor SLAs, manage escalations, and coordinate technical teams.
• Drive continuous improvement and commercial contract support.

Conocimientos

Service delivery

IT account management

ITSM knowledge

Client governance

Descripción del empleo

• Client-focused Service Delivery Manager to oversee service performance and strengthen client relationships.
• Primary point of contact for service delivery, ensuring high-quality outcomes and customer satisfaction.

Key Responsibilities:

• Lead service reviews, monitor SLAs, manage escalations, and coordinate technical teams.
• Drive continuous improvement and commercial contract support.

What We Offer:

• Fully remote working arrangement based in Australia.
• Career development and professional growth opportunities.

Requirements:

• 3-6 years of service delivery or IT account management experience.
• Strong ITSM knowledge and client governance skills.

The company is a managed services provider delivering technology solutions and IT services to clients across multiple markets. The culture is collaborative and remote-first, valuing innovation, continuous learning, flexibility, and professional growth.