Managed Services Business Analyst

Cold Sun Enterprise; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Cold Sun Enterprise is seeking a Managed Services Business Analyst to triage enhancement requests, document changes, and support continuous improvement across our managed-services clients.

You will create user stories for change requests, assist with release planning and UAT, and track adoption to identify opportunities for optimization across projects.

Collaborating with product, engineering, and client teams, you will ensure delivered changes meet client outcomes with quality and timeliness.

Qualifications

• 3+ years in business analysis or platform support.
• Experience with Salesforce or NetSuite environments.
• Strong documentation and stakeholder skills.

Responsibilities

• Triage and document enhancement and support requests
• Create user stories for change requests
• Support release planning and UAT
• Track adoption and recommend optimizations

Skills

Stakeholder management

Documentation

Tools

Salesforce

NetSuite

Job description

Managed Services Business Analyst

Remote-first Full-time / Contract

About The Role

What You'll Do at Cold Sun

Cold Sun Enterprise is seeking a Managed Services Business Analyst to triage enhancement requests, document changes, and support continuous improvement across our managed-services clients.

Responsibilities

• Triage and document enhancement and support requests
• Create user stories for change requests
• Support release planning and UAT
• Track adoption and recommend optimizations

Qualifications

• 3+ years in business analysis or platform support
• Experience with Salesforce or NetSuite environments
• Strong documentation and stakeholder skills

Think You're a Fit for This Role?

Cold Sun Enterprise hires for drive, curiosity, and a relentless focus on client outcomes. If that's you, we'd love to talk.