Security Patrol Officer - Full Time

Mall of America; Saint Paul (MN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Team member discounts

Nickelodeon Universe passes

Teladoc

Employee Assistance Program

Tuition reimbursement

Metro Pass

Job summary

Mall of America seeks a vigilant security professional to patrol the property, assist guests, and respond to emergencies with professionalism and discretion. You will contribute to guest safety and security while supporting loss prevention efforts and ensuring access control across mall areas.

The role prioritizes a strong customer service mindset, calm decision making, and collaboration with dispatch and Supervisors.

Qualifications

• Requires High School diploma or equivalent.
• Must be at least 18 years old and have a valid driver’s license.
• Prior CPR/First Aid training preferred and able to perform CPR.

Responsibilities

• Patrol Mall of America common and restricted areas by foot or vehicle.
• Provide excellent guest service and assist guests with directions and lost items.
• Respond to emergencies including medical incidents and disorderly guests; arrest as needed.
• Write detailed reports and assist with loss prevention and safety.
• Maintain confidentiality and follow MOA policies during operations.

Skills

First Aid & CPR

Guest service

Communication

Calm under pressure

Basic legal knowledge

Education

High School diploma

Job description

Purpose:

To ensure guests, tenants, and team members at Mall of America have a positive experience by providing unparalleled service related to emergency response, protection of life and property, loss prevention, and guest service.

Essential Duties and Responsibilities:

• Patrol Mall of America common and restricted areas by foot or vehicle as assigned.
• Deter unwanted behavior by maintaining a highly visible patrol presence.
• Assist guests with questions including giving directions and locating lost people or vehicles.
• Provide excellent guest service and maintain a professional, friendly manner in challenging situations.
• Appropriately respond to emergency calls including medical emergencies, combative or disorderly guests, intoxicated persons, addressing persons committing illegal acts, and motor vehicle accidents.
• Arrest disorderly or combative guests.
• Maintain a high level of confidentiality, following MOA policy for sharing information when needed.
• Adapt and respond to varying situations and circumstances, with an emphasis on safety of Mall property, team members, and guests.
• Write detailed and accurate reports as required, including incident, accident or personal injury reports.
• May be assigned to special events, conducting crowd control, VIP protection, or stationary posts monitoring access to restricted areas.
• Utilize radio for clear and detailed communication with Dispatch, Supervisors, and other relevant staff.
• Request Police, Fire, and EMS services as necessary.
• Conduct periodic safety and fire equipment inspections.
• Issue parking violation tickets, conduct traffic direction as assigned.
• Deescalate situations when faced with upset guests.
• Assist tenants with loss prevention, safety awareness, and disorderly guest incidents as directed.
• Monitor safety awareness practices among Mall staff and tenants and promptly identify and report any hazardous conditions according to procedure.
• Regularly carry equipment including handcuffs, pepper spray, tactical baton, and a conducted electrical weapon (CEW).
• Work a flexible schedule, including weekends, holidays, high volume days, mandatory overtime, and short notice special events.
• Additional duties as assigned.

Knowledge, Skills, and Abilities:

• High School diploma or equivalent.
• Must be at least 18 years of age.
• Must possess a valid driver's license.
• Prior CPR and First Aid training preferred and able to perform CPR on all body types.
• Excellent guest service skills.
• Strong listening and written and verbal communication skills.
• Excellent information recall skills.
• Successful completion of a rigorous 120 hour in-house physical and skills training program.
• Officers must withstand a full five-second exposure to a CEW and exposure to pepper spray.
• Able to remain calm in stressful situations utilizing rational thinking and decision making skills.
• Maintain an adequate level of physical fitness to perform duties effectively.
• Basic knowledge of federal, state, and local law preferred.
• Training as a first responder, EMT, or Paramedic preferred.
• Military or law enforcement experience preferred.
• Prior security experience preferred.

Physical Job Requirements:

• Walk: Frequently, about 75% of the time
• Stand: Infrequently, about 25% of the time
• Sit: Infrequently, about 25% of the time
• Bend/Stoop: Infrequently, about 15% of the time
• Kneel/Squat: Infrequently, about 15% of the time
• Climb: Rarely, about 10% of the time
• Lift/Carry
• Less than 10lb: Rarely, about 10% of the time
• 11-25lb: Continuously, about 100% of the time
• 26-50lb: Rarely, about 10% of the time
• Over 50lb: Rarely, about 10% of the time
• Push/Pull: Infrequently, about 15% of the time
• Twist: Infrequently, about 15% of the time
• Reach above shoulders: Infrequently, about 15% of the time
• Reach at or below shoulders: Infrequently, about 15% of the time
• Reach at/below waist: Infrequently, about 15% of the time
• Dexterity: Continuously, about 90% of the time
• Use of both hands is required to perform duties and maintain safety standards

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color,age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one's care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America