Guest Safety & Service Officer

Mall of America; BLOOMINGTON (MN); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Team member discounts

Nickelodeon Universe ride passes

Teladoc

Employee Assistance Program

Tuition reimbursement

Metro Pass

Job summary

Mall of America is seeking a dedicated security professional to ensure guest, tenant, and team member safety while enforcing the Parental Escort Policy (PEP). You will patrol, verify ages, handle rule violations, and respond to incidents with clear radio communication.

The role emphasizes outstanding guest service, calm decision making, and teamwork across departments. Flexible scheduling, including weekends and holidays, is required.

Qualifications

• Must be at least 18 years of age.
• Successful completion of in-house physical and skills training program.
• Prior CPR and First Aid training preferred.
• Excellent guest service skills.
• Excellent listening and written and verbal communication skills.
• Must be detail oriented and able to multi-task.
• Must be observant and safety minded.
• Able to remain calm in stressful situations.

Responsibilities

• Enforce the MOA Parental Escort Policy and other MOA rules.
• Patrol MOA common areas or remain stationed at Mall entrances, as assigned.
• Verify guests are at least 16 years of age with IDs or a parent/guardian 21+.
• Request IDs from guests who appear under 21.
• Address violations of MOA rules and ask guests to leave when necessary.
• Provide outstanding internal and external guest service.
• Use radio communication with Dispatch, Supervisors, and staff.
• Respond to incident calls as directed by dispatcher or supervisor.
• May provide first aid or CPR in life threatening situations.
• Request police or EMS as necessary.
• Assist in emergency procedures and report suspicious items/individuals.
• Reunite juvenile guests with parents or guardians.
• Cross train with Traffic department for traffic control.
• Work events, bag checks, roof details, and crowd control as assigned.
• Maintain a flexible schedule including weekends, evenings, holidays, and high-volume days.
• Perform additional duties as assigned.

Skills

Guest service

CPR

First Aid

Communication

Attention to detail

Calm under pressure

Safety minded

Job description

Mall of America is seeking a dedicated security professional to ensure guest, tenant, and team member safety while enforcing the Parental Escort Policy (PEP). You will patrol, verify ages, handle rule violations, and respond to incidents with clear radio communication.

The role emphasizes outstanding guest service, calm decision making, and teamwork across departments. Flexible scheduling, including weekends and holidays, is required.