Major Incident & Service Recovery Manager

Barclays; Whippany (NJ); On-site; USD 130,000 - 170,000; Full time

Job summary

Barclays in Whippany, NJ seeks a Service Recovery Manager to minimize disruption and restore critical banking services. You will lead major incident responses, coordinate cross-functional teams, and communicate with senior stakeholders in high-pressure environments.

Responsibilities include developing incident management programs, monitoring IT services, and driving continuous improvement through automation and observability tools, ensuring resilience across infrastructure, applications, and

Qualifications

• Experience guiding major incident recovery in time-critical environments.
• Strong ITIL/ITSM knowledge with incident, problem, change and continuity processes.
• Excellent ability to communicate with senior executives and cross-functional teams.

Responsibilities

• Develop, implement and manage major incident programmes.
• Coordinate responses to incidents via channels and update stakeholders.
• Analyze logs and data to identify root causes and action plans.
• Conduct regular tests to validate incident response procedures.
• Document lessons learned and build a knowledge base of known issues.

Skills

Major incident recovery

ITIL ITSM

Technical triage

Stakeholder communication

Automation & observability

Tools

Dynatrace

AppDynamics

Splunk

BigPanda

Netcool

ServiceNow

Job description

Barclays in Whippany, NJ seeks a Service Recovery Manager to minimize disruption and restore critical banking services. You will lead major incident responses, coordinate cross-functional teams, and communicate with senior stakeholders in high-pressure environments.

Responsibilities include developing incident management programs, monitoring IT services, and driving continuous improvement through automation and observability tools, ensuring resilience across infrastructure, applications, and