Service Control & Incident Response Lead

2755 Barclays Services Corpor; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k)

Incentive award

Job summary

Barclays is seeking a Service Control Manager to drive seamless IT service delivery, strengthen control environments, and safeguard data. The role focuses on incident management, change governance, and continuity across O&T with leadership to develop teams and partners.

You will coordinate across infrastructure and application teams, lead major incident response, and support continuous improvements in service stability and resilience for Barclays' global operations. Based in Whippany, NJ.

Qualifications

• Experience resolving complex operational issues through systematic assessment.
• Knowledge of enterprise event monitoring tools and practices.
• Ability to prioritize actions and coordinate effective resolution during disruptions.

Responsibilities

• Manage incident triage, escalation, and service requests across O&T.
• Improve service delivery processes and automate workflows.
• Develop reports on performance and trends for stakeholders.
• Coordinate across infrastructure and application teams to drive resilience.

Skills

Incident management

Event monitoring

Service recovery

Stakeholder communication

Leadership

Tools

Netcool

ServiceNow

AppDynamics

Elastic

ThousandEyes

Observe

Job description

Barclays is seeking a Service Control Manager to drive seamless IT service delivery, strengthen control environments, and safeguard data. The role focuses on incident management, change governance, and continuity across O&T with leadership to develop teams and partners.

You will coordinate across infrastructure and application teams, lead major incident response, and support continuous improvements in service stability and resilience for Barclays' global operations. Based in Whippany, NJ.