Major Incident & Service Recovery Leader

2755 Barclays Services Corpor; United States; On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Life insurance

Incentive award

Paid leave

Job summary

Barclays is seeking an Assistant Vice President to mitigate IT disruptions by leading major incident responses, coordinating technical teams, and ensuring rapid service restoration. The role focuses on incident management programmes, governance, and continuous improvement to protect IT services and infrastructure.

Based in Whippany, NJ, the position requires strong leadership, risk awareness, and the ability to influence decision-making across divisions.

Qualifications

• Demonstrated experience guiding the recovery of major incidents
• Coordination of technical teams during high-pressure incidents
• Experience driving service restoration and incident communications
• Ability to interpret complex outages and provide clear escalation paths

Responsibilities

• Lead the major incident management programme and run post-incident reviews
• Coordinate cross-functional technical teams to restore IT services
• Communicate timely updates to stakeholders during disruptions
• Develop and improve incident response procedures and preventative measures

Skills

Major incident management

ITIL knowledge

Stakeholder communications

Leadership

Tools

Dynatrace

AppDynamics

Splunk

BigPanda

ServiceNow

Job description

Barclays is seeking an Assistant Vice President to mitigate IT disruptions by leading major incident responses, coordinating technical teams, and ensuring rapid service restoration. The role focuses on incident management programmes, governance, and continuous improvement to protect IT services and infrastructure.

Based in Whippany, NJ, the position requires strong leadership, risk awareness, and the ability to influence decision-making across divisions.