Major Incident Response & RCA Analyst

DivIHN Integration Inc; North Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

DivIHN Integration Inc is looking for a skilled Major Incident Manager to join their team. The role involves managing Major Incidents, conducting Root Cause Analysis, and ensuring swift resolution by coordinating with various technical support teams. Candidates should possess a Bachelor's degree in Information Technology or equivalent experience. This position is based in Abbott Park, IL or Maple Grove, MN, and requires on-call rotation participation. Applicants must be W2 candidates, as third-party or C2C candidates will not be considered.

Qualifications

• Proven ability to manage Major Incidents effectively.
• Experience in performing Root Cause Analysis activities.
• Strong understanding of IT infrastructure and applications.

Responsibilities

• Manage Major Incidents by engaging appropriate teams quickly.
• Analyze and report incident trend data to prevent re-occurrence.

Skills

Incident management

Root Cause Analysis

Problem-solving

Communication

Data analysis

Education

Bachelor’s degree in Information Technology or equivalent work experience

Job description

DivIHN Integration Inc is looking for a skilled Major Incident Manager to join their team. The role involves managing Major Incidents, conducting Root Cause Analysis, and ensuring swift resolution by coordinating with various technical support teams. Candidates should possess a Bachelor's degree in Information Technology or equivalent experience. This position is based in Abbott Park, IL or Maple Grove, MN, and requires on-call rotation participation. Applicants must be W2 candidates, as third-party or C2C candidates will not be considered.