Incident Manager - 24/7 IT Ops & RCA Leader

AYR Global IT Solutions Inc; Philadelphia (Philadelphia County); On-site; USD 90,000 - 110,000; Full time

Job summary

A national staffing firm is seeking an Incident Manager in Philadelphia to oversee incident management for new and existing products. This position requires a Bachelor's degree and 7+ years in the tech industry, focusing on ITIL practices and customer service. The role involves managing incidents, ensuring timely resolutions, and documenting analyses for high severity issues, while working in a 24/7 operations environment. Candidates should be open to working weekends and holidays.

Qualifications

• 7+ years of tech industry and customer service experience.
• Strong understanding of ITIL and Incident Management practices.
• Experience in a 24/7 operations environment.

Responsibilities

• Manage incidents for new and existing products.
• Ensure incidents are triaged and resolved within SLA guidelines.
• Document root-cause analyses for high severity incidents.

Skills

Incident Management

Root Cause Analysis

Unix/Linux

Monitoring Technologies

Customer Service

Education

Bachelor's degree in Computer Science, Engineering, Business or related field

Job description

A national staffing firm is seeking an Incident Manager in Philadelphia to oversee incident management for new and existing products. This position requires a Bachelor's degree and 7+ years in the tech industry, focusing on ITIL practices and customer service. The role involves managing incidents, ensuring timely resolutions, and documenting analyses for high severity issues, while working in a 24/7 operations environment. Candidates should be open to working weekends and holidays.