Major Incident Response and Problem Management Analyst

The Clearing House; North Carolina; Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Clearing House in North Carolina is seeking an Incident Management Analyst to coordinate the incident management process, particularly during major incidents. The successful applicant will analyze incident data, support resolution efforts, and assist in managing processes. Applicants should have 2+ years of experience with incident management, excellent analytical skills, and the ability to work under pressure. The position offers a hybrid work structure with office requirements of 2-3 days a week.

Qualifications

• 2+ years’ experience designing and executing incident/problem management processes.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and handle conflicting priorities.

Responsibilities

• Contribute to planning and managing support for incident management tools.
• Coordinate interfaces between incident management and other service management processes.
• Investigate problems through to resolution or root cause.
• Assist the Incident Manager with preparing reports and metrics.

Skills

Incident/problem management processes

IT Service Management ticketing systems

Service Now

NOC experience

Analytical skills

Problem-solving skills

Tools

MS Office

Job description

The Clearing House in North Carolina is seeking an Incident Management Analyst to coordinate the incident management process, particularly during major incidents. The successful applicant will analyze incident data, support resolution efforts, and assist in managing processes. Applicants should have 2+ years of experience with incident management, excellent analytical skills, and the ability to work under pressure. The position offers a hybrid work structure with office requirements of 2-3 days a week.