Major Incident Response Lead

Ahold Delhaize USA; Chicago (IL); Hybrid; USD 86,320 - 129,480; Full time

Job summary

ViziRecruiter,LLC. is seeking a Major Incident Management (MIM) Analyst responsible for leading incident responses across teams. This role ensures effective communication and management of major incidents. Candidates must have a bachelor's degree and 3+ years of relevant experience.

The role offers a flexible/hybrid work schedule with defined responsibilities that include developing incident management processes and collaborating with IT functions to drive continuous improvement.

Qualifications

• 3+ years of experience in a relevant technical or incident management role.
• Proven ability to manage mid to large projects independently.
• Strong understanding of IT infrastructure and application operations.

Responsibilities

• Lead best practices for the major incident management response team.
• Manage rapid response for major incidents across IT teams.
• Coordinate communication for major incidents.

Skills

Incident management

Leadership

Analytical skills

ITIL standards

Agile methodologies

Education

Bachelor's degree in Computer Science or Business Administration

Job description

ViziRecruiter,LLC. is seeking a Major Incident Management (MIM) Analyst responsible for leading incident responses across teams. This role ensures effective communication and management of major incidents. Candidates must have a bachelor's degree and 3+ years of relevant experience.

The role offers a flexible/hybrid work schedule with defined responsibilities that include developing incident management processes and collaborating with IT functions to drive continuous improvement.